Administration Clerk - Call Centre

Auto Corner; Mackay Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

Auto Corner in Mackay region is seeking an Administration Clerk for our Communication Centre to handle inbound calls and book services for customers in the area.

You will build and maintain customer relationships, profile customer needs, and confidently book services while explaining routine maintenance offerings. A bubbly, friendly attitude and strong telephone skills are essential for success.

Qualifications

• Excellent customer service skills and ability to profile customer needs.
• Ability to make bookings and explain vehicle maintenance to customers.
• Strong computer and administrative skills.
• Comfortable working in a fast-paced, team environment.

Responsibilities

• Scheduling customer's vehicle service bookings.
• Answering and directing phone calls.
• Recording and distributing messages.
• Parts quoting and ordering.
• Customer follow ups.
• Provide assistance and support to other staff members in the Communication Centre.

Skills

Customer service

Telephone communication

Scheduling

Data entry

Teamwork

Sales knowledge

Tools

MS Office

CRM system

Phone system

Job description

Operating as a big local in Mackay for over 30 years, Auto Corner is home to Australia's favourite car brands Toyota, Mazda, Hyundai and Isuzu Ute. We are a team with a shared purpose of ‘actively enhancing lives’ in everything we do. This purpose has been fulfilled over many years, for our customers, team members and our local community.

Auto Corner provides our team members with career opportunities across our diverse operations that are both challenging and rewarding. Supported by ongoing training and the opportunity for career & personal development, those that join our amazing team enjoy, and contribute to, an environment where a positive culture is our priority.

The Position

We are seeking a driven, friendly and outgoing individual to fill the position of Administration Clerk based within ourCommunication Centre.

Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty.

The successful applicant will have excellent customer service skills along with the ability to profile customer needs, make bookings and confidently explain with and sell vehicle maintenance to customers.

Your primary role will consist of:

• Scheduling customer's vehicle service bookings.
• Answering and directing phone calls.
• Recording and distributing messages.

You will also be required to perform:

• Parts quoting and ordering.
• Customer follow ups.
• Provide assistance and support to other staff members of the Communication Centre as directed by your Manager.

To be successful in this role you will have:

• A bubbly, friendly, outgoing and professional personality.
• Excellent communication skills – specifically telephone.
• An ability to work in a close knit team environment.
• Ability to work in a fast paced, pressure environment while remaining upbeat and positive.
• Ability to work Saturdays when required.
• Strong computer and administrative skills.
• Ability to effectively handle customer queries and concerns in a positive manner.
• Automotive knowledge would be advantageous but is not essential.