Call Centre Operator

Autoleague; City Of Swan; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Uncapped commission

Full training

Parental leave

EAP counselling

Career development

Stable team environment

Job summary

Autoleague in Midland, WA is seeking a Call Centre Operator to build lasting relationships with existing customers. You will make outbound calls to remind customers about scheduled servicing, discuss needs, handle objections, and secure service bookings.

The role emphasises customer retention and delivering a standout service experience. We offer full training, a supportive team, and a Monday–Friday schedule with no weekends or public holidays.

Qualifications

• Excellent communication and phone skills.
• Enjoys talking to people and building relationships.
• Confident handling objections and finding solutions.
• Motivated by achieving results and earning commission.
• Strong organisational and time management skills.
• Team player in a vibrant team environment.

Responsibilities

• Make outbound calls to existing customers from our database.
• Book customers in for scheduled vehicle servicing.
• Handle customer objections professionally and confidently.
• Build rapport and maintain strong customer relationships.
• Achieve booking and retention targets.
• Maintain accurate customer records and follow-up activities.
• Work closely with the service team to ensure a seamless customer experience.

Skills

Excellent communication

Phone skills

Relationship building

Objection handling

Goal oriented

Team player

Industry experience (optional)

Job description

• The opportunity to earn uncapped commission based on booking performance.
• Full training provided in a supportive and vibrant team environment
• Monday to Friday role â no weekends or public holidays.

Are you a confident communicator who enjoys helping customers and achieving results? We're looking for a motivated Call Centre Operator to join our team in Midland.

About the Role

This role is all about building strong relationships with our existing customers. You'll make outbound calls to customers whose vehicles are due for their scheduled service, discuss their servicing needs, confidently handle objections, and secure service bookings. With a strong focus on customer retention, you'll play a key role in delivering an outstanding customer experience and ensuring our customers continue to choose us for all their servicing needs.

Key Responsibilities

• Make outbound calls to existing customers from our database.
• Book customers in for scheduled vehicle servicing.
• Handle customer objections professionally and confidently.
• Build rapport and maintain strong customer relationships.
• Achieve booking and retention targets.
• Maintain accurate customer records and follow-up activities.
• Work closely with the service team to ensure a seamless customer experience.

About You

We're looking for someone who:

• Has excellent communication and phone skills.
• Enjoys talking to people and building relationships.
• Is confident handling objections and finding solutions.
• Is motivated by achieving results and earning commission.
• Has strong organisational and time management skills.
• A team player with the ability to work in a vibrant team environment
• Previous customer service, call centre, sales, or automotive experience is an advantage, but not essential.

What We Offer

• Full-time or part-time opportunities available.
• Monday to Friday only â no weekends or public holidays.
• Competitive base salary plus uncapped commission paid on booking conversions.
• Full training and ongoing support.
• A friendly, supportive team environment.
• Career development opportunities within a large, well-established automotive group.
• A stable role where your contribution directly impacts customer satisfaction and business growth.
• Receive paid parental leave
• Receive confidential EAP counselling sessions

If you're customer-focused, enjoy working towards goals, and want to build a career with a leading automotive group, we'd love to hear from you.

*Due to the number of applications, we will be only contacting those who have been shortlisted

Please note:

Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.