Friendly Admin Clerk: Service Scheduling & Customer Care

Auto Corner; Mackay Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

Auto Corner in Mackay region is seeking an Administration Clerk for our Communication Centre to handle inbound calls and book services for customers in the area.

You will build and maintain customer relationships, profile customer needs, and confidently book services while explaining routine maintenance offerings. A bubbly, friendly attitude and strong telephone skills are essential for success.

Qualifications

• Excellent customer service skills and ability to profile customer needs.
• Ability to make bookings and explain vehicle maintenance to customers.
• Strong computer and administrative skills.
• Comfortable working in a fast-paced, team environment.

Responsibilities

• Scheduling customer's vehicle service bookings.
• Answering and directing phone calls.
• Recording and distributing messages.
• Parts quoting and ordering.
• Customer follow ups.
• Provide assistance and support to other staff members in the Communication Centre.

Skills

Customer service

Telephone communication

Scheduling

Data entry

Teamwork

Sales knowledge

Tools

MS Office

CRM system

Phone system

Job description

Auto Corner in Mackay region is seeking an Administration Clerk for our Communication Centre to handle inbound calls and book services for customers in the area.

You will build and maintain customer relationships, profile customer needs, and confidently book services while explaining routine maintenance offerings. A bubbly, friendly attitude and strong telephone skills are essential for success.