Reception & Front-of-House Coordinator

Merimbula Auto; Merimbula; On-site; AUD 59,000 - 72,000; Full time

Job summary

Merimbula Auto is seeking an experienced, organised and customer-focused person to own our reception and front-of-house operations. You’ll be the first point of contact for customers and the connection between our front office and workshop team.

This full-time role is busy and hands-on, with duties from greeting customers and answering phones to processing invoices, coordinating bookings and keeping information flowing across the team.

Qualifications

• Friendly, confident and genuinely customer-focused
• Highly organised with excellent attention to detail
• Proactive, reliable and able to take ownership
• Comfortable juggling multiple priorities
• Calm and professional under pressure
• Confident working in a fast-paced environment
• Comfortable with computers and learning new systems
• Someone who takes pride in keeping things organised
• A genuine team player

Responsibilities

• Greeting customers and providing friendly, professional customer service
• Answering phones and managing customer enquiries
• Coordinating bookings, vehicle arrivals and customer collections
• Processing invoices and payments
• Maintaining accurate customer and job information
• Liaising with our workshop team and keeping information flowing
• Keeping the front counter organised and managing daily priorities
• Maintaining a clean, welcoming and professional customer waiting area
• Assisting with general administration and front-of-house operations
• Taking ownership of designated workplace organisation, supplies and administrative responsibilities

Job description

Merimbula Auto is looking for an experienced, organised and customer-focused person to take ownership of our reception and front-of-house operations.

This is an important role within our business. You’ll be the first point of contact for our customers and the connection between our customers, front office and workshop team.

This isn’t a quiet reception desk.

We are a busy mechanical and tyre workshop, and our front counter can be fast-paced and high-pressure at times. Phones can be ringing while customers are arriving, vehicles are being collected, payments need processing and the workshop team needs information.

We’re looking for someone who enjoys being busy, can confidently manage competing priorities and remains friendly, organised and professional when the pace picks up.

What you’ll be doing:

• Greeting customers and providing friendly, professional customer service
• Answering phones and managing customer enquiries
• Coordinating bookings, vehicle arrivals and customer collections
• Processing invoices and payments
• Maintaining accurate customer and job information
• Liaising with our workshop team and keeping information flowing
• Keeping the front counter organised and managing daily priorities
• Maintaining a clean, welcoming and professional customer waiting area
• Assisting with general administration and front-of-house operations
• Taking ownership of designated workplace organisation, supplies and administrative responsibilities

This is an active, hands-on position. We need someone who notices what needs doing, takes initiative and follows things through rather than waiting to be given their next task.

You’ll thrive in this role if you are:

• Friendly, confident and genuinely customer-focused
• Highly organised with excellent attention to detail
• Proactive, reliable and able to take ownership
• Comfortable juggling multiple priorities
• Calm and professional under pressure
• Confident working in a fast-paced environment
• Comfortable with computers and learning new systems
• Someone who takes pride in keeping things organised
• A genuine team player

Previous reception, administration or customer service experience will be highly regarded.

Automotive experience is an advantage, but not essential. Finding the right person is more important to us — we can teach you our automotive systems and processes.

Be part of an award-winning local team

Merimbula Auto is a locally owned and operated business with a strong reputation for customer service and quality workmanship.

We’re looking for someone who wants to become a genuine part of our team, cares about the experience our customers receive and takes pride in making a real contribution to the business.

Full-time position | $65,000 + super Based on 40 hour week

Current hours are Monday- Friday, 8am - 5pm with the possibility of Saturday Hours in peak seasons.

If you love great customer service, enjoy a busy environment and take pride in keeping things organised, we’d love to hear from you.