Administration Assistant | Pakenham

Petstock So Regional Pty Ltd; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

Petstock So Regional Pty Ltd in Melbourne is seeking a highly organized Administration Officer to support day-to-day operations across administration, accounts, customer service, and sales coordination.

You will manage accounts receivable, supplier invoices, and debtor follow-up, while assisting with reporting, CRM updates, and customer communications. The role involves banking processes and maintaining a professional workplace.

Qualifications

• Experience in administration, accounts, customer service, or similar role.
• Strong attention to detail and excellent organizational skills.
• Outstanding written and verbal communication abilities.

Responsibilities

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up.
• Process supplier invoices and support accounts payable administration.
• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Support the sales team with reporting, CRM updates, and customer communications.
• Assist with general office administration, filing, reporting, and banking processes.
• Contribute to a safe, organised, and professional workplace.

Skills

Administration

Accounts receivable

Customer service

Sales coordination

Attention to detail

Organizational skills

Multitasking

Communication skills

CRM updates

Tools

Microsoft Office

CRM software

Accounting software

Job description

Looking for a role where no two days are the same? Join a supportive team where you will play a key role in keeping our operations running smoothly while delivering outstanding service to our customers.

We are looking for a highly organised and customer-focused Administration Officerto support the day-to-day operations of our busy site. This varied role combines administration, accounts support, customer service, and sales coordination, making it ideal for someone who enjoys working across multiple areas of the business.

How you will make an impact

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

What you will bring to the team

• Previous experience in administration, accounts, customer service, or a similar role
• Strong attention to detail and excellent organisational skills
• Outstanding written and verbal communication abilities
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate computer skills and experience using business systems
• A proactive, positive, and team-focused approach

Why join us?

• Diverse, hands-on role with plenty of variety
• Supportive team environment
• Ongoing training and development opportunities
• Be part of a business passionate about supporting animals, their owners, and the agricultural community

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.