Administration Assistant | Pakenham

Petstock SO Regional Pty Ltd; Australia; Sur place; AUD 60 000 - 78 000; Plein temps

Résumé du poste

Petstock Group in Australia seeks an organised Administration Officer to support daily site operations. You will manage accounts, invoicing, and supplier payments while delivering outstanding service to customers across phone, email and in-person interactions.

This diverse role also covers reporting for the sales team, CRM updates, and general office tasks, contributing to a friendly, efficient workplace. Ideal candidates have experience in administration, strong attention to detail, and the

Qualifications

• Experience in administration, accounts, customer service, or a similar role.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with business systems and MS Office.

Responsabilités

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

Connaissances

Accounts administration

Customer service

Organisation

Communication skills

CRM systems

Multi-tasking

Outils

MS Excel

Accounts software

Description du poste

Looking for a role where no two days are the same? Join a supportive team where you will play a key role in keeping our operations running smoothly while delivering outstanding service to our customers. We are looking for a highly organised and customer-focused Administration Officer to support the day-to-day operations of our busy site. This varied role combines administration, accounts support, customer service, and sales coordination, making it ideal for someone who enjoys working across multiple areas of the business.

How you will make an impact

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

What you will bring to the team

• Previous experience in administration, accounts, customer service, or a similar role
• Strong attention to detail and excellent organisational skills
• Outstanding written and verbal communication abilities
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate computer skills and experience using business systems
• A proactive, positive, and team-focused approach

Why join us?

• Diverse, hands-on role with plenty of variety
• Supportive team environment
• Ongoing training and development opportunities
• Be part of a business passionate about supporting animals, their owners, and the agricultural community

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people…at the Petstock Group, together we live by this truth. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.

Follow us on LinkedIn to keep up to date on life across our various brands – https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes – https://www.petstock.com.au/pages/foundation