Administration Assistant | Pakenham

Petstock Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Petstock Group is seeking a highly organised Administration Officer to support day-to-day operations at our busy site in Melbourne. The role spans administration, accounts support, customer service, and sales coordination, offering variety across the business.

You will manage accounts receivable, assist with supplier invoices, provide service via multiple channels, and support reporting and CRM updates for the sales team. A proactive, team-focused approach is essential.

Qualifications

• Experience in administration, accounts, customer service, or similar roles.
• Strong attention to detail and excellent organisational skills.
• Outstanding written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate computer skills and experience with business systems.

Responsibilities

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up.
• Process supplier invoices and support accounts payable administration.
• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Support the sales team with reporting, CRM updates, and customer communications.
• Assist with general office administration, filing, reporting, and banking processes.

Skills

Administration

Accounts

Customer service

Sales coordination

Tools

CRM systems

Accounting software

Job description

Looking for a role where no two days are the same? Join a supportive team where you will play a key role in keeping our operations running smoothly while delivering outstanding service to our customers.

We are looking for a highly organised and customer-focused Administration Officer to support the day-to-day operations of our busy site. This varied role combines administration, accounts support, customer service, and sales coordination, making it ideal for someone who enjoys working across multiple areas of the business.

How you will make an impact

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

What you will bring to the team

• Previous experience in administration, accounts, customer service, or a similar role
• Strong attention to detail and excellent organisational skills
• Outstanding written and verbal communication abilities
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate computer skills and experience using business systems
• A proactive, positive, and team-focused approach
• Diverse, hands-on role with plenty of variety
• Supportive team environment
• Ongoing training and development opportunities
• Be part of a business passionate about supporting animals, their owners, and the agricultural community

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.