Retail Sales Assistant | Pakenham

Petstock Group; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Petstock Group is seeking passionate team members to deliver exceptional customer service for pets and rural products. You will engage with customers, share knowledge on pet care, and contribute to a friendly, fast-paced store environment.

Join a supportive team that values safety, ongoing learning, and a positive customer experience while helping customers care for their animals and land.

Qualifications

• A passion for animals and providing the best customer service.
• Experience in a similar retail environment.
• Demonstrated drive to achieve and exceed sales targets.
• Strong interpersonal skills with ability to build relationships with customers and team mates.
• Physically able to lift products up to 20kgs and work weekends/public holidays.

Responsibilities

• Provide exceptional customer service with memorable, meaningful interactions.
• Inspire and educate customers on the best care and products for their pets.
• Complete sales transactions and help reach store sales goals.
• Keep the store looking its best and ensure latest stock is on shelves.
• Stay up-to-date on pet care, products, and services offered.

Skills

Customer service

Retail

Sales

Teamwork

Job description

We are looking for passionate people who love caring for their property and livestock as well as their pets. Our Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling our customers to care for their animals and land with ease and enjoyment. Petstock Country, was created to serve our rural communities & to continue to provide world class customer service that Petstock is renowned for.

As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + years!

Here is what you can expect to be doing day to day when you join our fun, friendly & inclusive team!

A day in the life...

• Providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
• Complete memorable sales transactions, aiming to reach set store sales goals
• Work with your team mates to make sure the store looks its best at all the times, ensuring all the latest stock is on the shelves
• Be proactive in making sure you keep your knowledge up to date on pet care, products, and services we provide
• Contribute to a fun, supportive culture instore where the team loves coming to work every day
• Strong safety mindset with commitment to create a culture of safety within your team

What we need...

• A passion for animals and providing the best customer service
• Experience in a similar retail environment
• Demonstrated drive to achieve and exceed sales target
• Strong interpersonal skills with ability to build relationships and rapport with customers and your team-mates
• Physically fit, with ability to lift products up to 20kgs
• Flexibility and ability to work weekends and public holidays

In this role, you will be someone who provides more expertise, exceptional customer service, more value to the customer and take more care of our pet customers and their family....

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.