Retail Assistant Manager - South Melbourne

petstock; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing support service

Paid parental leave (4 weeks)

Additional paid leave (up to 2 weeks)

Health and wellness services discount

Workplace Banking access

Job summary

Petstock Group is seeking an Assistant Store Manager in Melbourne to support the Store Manager in leading a passionate team and delivering world-class customer service. You will mentor staff, champion safety, and help manage stock and VM to showcase our pet care range.

Join a friendly, inclusive culture with opportunities to grow within retail operations and contribute to local marketing and community partnerships. Previous store leadership or readiness to step up is desired.

Qualifications

• Experience in a store leadership role or ready to step up in retail management.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership to motivate and build high-performing teams.
• Ability to prioritise and manage conflicting priorities to meet deadlines.
• Commitment to safe Work, Health & Safety practices.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach the team to achieve and develop their knowledge and skills.
• Provide exceptional customer experience.
• Foster a culture of safety within your team.
• Manage stock effectively with stock integrity processes.
• Oversee visual merchandising (VM) of stock displays to VM standards.
• Keep knowledge up to date on pet care, products and services.
• Recruit, onboard, and induct new team members.
• Create a fun, supportive in-store culture.
• Support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team mentoring

Customer service

Safety awareness

Job description

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you'll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

• Free access to Sonder our wellbeing, safety, and mental health support service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high-calibre new team members
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high-performing teams whilst fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work environment
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.