Administration Assistant - Pakenham

Petstock Tasmania; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Petstock Tasmania is seeking a highly organised Administration Officer to support day-to-day site operations across accounts, customer service, and sales coordination. This varied role combines administration, accounts support, and banking processes, offering exposure to multiple areas of the business.

You will join a supportive team focused on delivering excellent service to customers and animals in our community, with opportunities for training and development.

Qualifications

• Experience in administration, accounts, customer service or similar.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and team-focused approach.
• Intermediate computer skills and business systems experience.

Responsibilities

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

Skills

Administration

Accounts

Customer service

Sales coordination

Organisation

Communication

Tools

CRM software

Accounting software

MS Office

Job description

Looking for a role where no two days are the same? Join a supportive team where you will play a key role in keeping our operations running smoothly while delivering outstanding service to our customers.

We are looking for a highly organised and customer-focused Administration Officer to support the day-to-day operations of our busy site. This varied role combines administration, accounts support, customer service, and sales coordination, making it ideal for someone who enjoys working across multiple areas of the business.

How you will make an impact

• Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
• Process supplier invoices and support accounts payable administration
• Provide exceptional customer service via phone, email, and face-to-face interactions
• Support the sales team with reporting, CRM updates, and customer communications
• Assist with general office administration, filing, reporting, and banking processes
• Contribute to a safe, organised, and professional workplace

What you will bring to the team

• Previous experience in administration, accounts, customer service, or a similar role
• Strong attention to detail and excellent organisational skills
• Outstanding written and verbal communication abilities
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate computer skills and experience using business systems
• A proactive, positive, and team-focused approach

Why join us ?

• Diverse, hands‑on role with plenty of variety
• Supportive team environment
• Ongoing training and development opportunities
• Be part of a business passionate about supporting animals, their owners, and the agricultural community

If you are an organised administrator who enjoys delivering great service and making a difference behind the scenes, we would love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.