Administration Assistant

Team Global Express Pty Ltd; Mount Isa City; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary above industry

Upskilling, training and mentoring

Work from home options

Parental leave policy

Peer recognition awards

Inclusive workplace

Job summary

Team Global Express is seeking a reliable Administration Assistant to join our Mt Isa, QLD depot on a full-time fixed-term contract until July 2027. The role focuses on daily office administration, freight documentation, and customer inquiries, with occasional depot-floor assistance.

You will work closely with customers, drivers and operations teams to ensure accurate, on-time processing, data entry and reporting, while maintaining safety procedures and depot records.

Qualifications

• Experience in administration, customer service or transport/logistics is desirable.
• Strong attention to detail and accurate data-entry skills.
• Good computer skills with Microsoft Excel.

Responsibilities

• Perform general administration and freight office duties.
• Respond to emails and customer enquiries.
• Answer calls and assist walk-in customers.
• Enter data accurately and maintain depot records.
• Create manifests, trips and freight documentation.
• Prepare paperwork for drivers and subcontractors.
• Communicate with customers when freight arrives at the depot.
• Book customer freight pick-ups and process freight requests.
• Assist with pallet control and carrier payments.
• Locate freight within the depot and support daily operations.
• Prepare operational and administrative reports.

Skills

Administration

Data entry

Customer service

Communication

Multitasking

Teamwork

Safety awareness

Tools

Microsoft Excel

Job description

Administration Assistant – Mt Isa QLD Full-Time | Fixed-Term Contract until July 2027 | Monday to Friday PM Shift (2.00pm start time)

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

About the Role

Team Global Express is seeking a reliable and detail-focused Administration Assistant to join our team based in Mt Isa, QLD on a full-time fixed-term contract until July 2027. This is a hands‑on administration role supporting the day‑to‑day operation of our depot. You’ll work closely with customers, drivers and our operational teams, helping ensure freight documentation customer enquiries and general administration are completed accurately and on time. The role will primarily be office‑based, however, you may occasionally need to assist on the depot floor to locate or identify freight.

What You’ll Do

• Complete general administration and freight office duties.
• Respond to emails and customer enquiries.
• Answer customer phone calls and assist walk‑in customers.
• Complete accurate data entry and maintain depot records.
• Create manifests, trips and freight documentation.
• Prepare and process paperwork for drivers and subcontractors.
• Contact customers when freight arrives at the depot.
• Book customer freight pick‑ups.
• Process freight requests, associate freight and print labels.
• Assist with pallet control and carrier payment administration where required.
• Complete dock searches and help locate freight within the depot.
• Prepare operational and administrative reports as required.
• Work closely with the wider depot team to support daily operational requirements.
• Ensure documentation is accurate, complete and compliant with TGE procedures.

What You’ll Bring

• Previous administration, customer service or transport/logistics experience is desirable.
• Strong attention to detail and accurate data‑entry skills.
• Good computer skills, including confidence using Microsoft Excel.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and changing priorities.
• Comfortable working independently as well as part of a team.
• Willingness to occasionally enter the depot/operational area to locate freight.
• A strong focus on safety and following workplace procedures.

Safety & PPE

• As the role may require you to enter operational areas of the depot: Steel-cap safety boots are required and must be provided by the employee. High-visibility PPE will be provided by Team Global Express.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone
• We celebrate difference.
• We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

Equal Opportunity Employer

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.