Administration Assistant - Customer Care

Wendy's Home Care; Windsor; On-site; AUD 50,000 - 70,000; Full time

Job summary

Wendy's Home Care in Windsor, NSW is seeking an experienced administrator to manage high volumes of administrative and customer support tasks in a fast-paced, team-oriented environment. The role emphasises client enquiries, scheduling, and accurate record-keeping to ensure timely service delivery.

The ideal candidate will be highly organized, detail-oriented, and able to multi-task. Training will be provided, with the opportunity to contribute to high-quality in-home care and customer

Qualifications

• Ability to manage and prioritise large volumes of administration and customer support tasks.
• Advanced level of organisational skills in a fast-paced environment.
• Prior knowledge of community care is not essential; training will be provided.
• Must be highly organised and efficient, with attention to detail.
• Ability to multi-task and complete daily tasks within set timeframes.

Responsibilities

• Managing client enquiries and responding to staff phone calls.
• Processing requests for in-home help.
• Maintenance of client details and bookings in our customer management program.
• Assisting other staff members and supporting team operations.
• Other duties and projects as required.

Skills

Administration

Customer service

Organisational skills

Multi-tasking

Teamwork

Job description

We provide quality in-home community care and are looking for someone who has:

Ability to manage and prioritiselargevolumes of a range of administration and customer support tasks;

This position is fast paced and will require an advanced level oforganisational skillsand the ability to work as part of a dynamic team to deliver service in a timely manner.

Prior knowledge of community care not essential, we are happy to train someone with great skills, a positiveattitude and commitment to customer service.

In this full time position you will have the benefit of a monthly rostered day off and join a strong family owned and operated business with a commitment to quality.

Strong attention to detail & accuracy

Ability to manage & prioritise requests

Customer service oriented and have an outgoing, friendlypersonality

Be able to work autonomously and also follow direction

Be highly organised and efficient

Be able to multi-task and complete daily tasks within the time frame required

Be able to work as part of a team effectively

About the role:

Managing client enquiries and responding to staff phone calls

Processing requests for in-home help

Maintenance of client details and bookings in our customer management program

Assisting other staff members

Other duties and projects as required

About Us

Our office is located in the historic township of Windsor NSW, our supportive team excel in delivering the very best customer care and appreciate seeing their clients living safely and well in the place they love most - home!

What Our Team Say

“Wendy's is a wonderful company to work for, there's always support available, I can't recommend them highly enough”.

“Wendy's is a wonderful organisation to work with, client well-being is paramount and they are also passionate about the care and well-being of the whole team. I know I always have backup and support”.

“A respectful, caring employer. They look out for their staff and clients, they're a joy to work for”.

“I can honestly say Wendy's is easily the most professional, supportive and caring company I've worked for. I am so happy here and hope to stay for many years to come”.

*Please note only short listed candidates will be contacted.You will be required to clear probity checks including NDIS Worker Screening Check, immunisation record, and have working rights in Australia.