Care Partner (Care Manager) – Support at Home

Wendy's Home Care; Windsor; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly rostered day off

Professional development

Job summary

Wendy's Home Care in Windsor NSW is seeking a Care Partner (Care Manager) to lead the Support at Home programme. You will manage a caseload of home care clients, conduct assessments, develop and monitor personalised care plans, and coordinate services with clinicians and allied health providers.

Join a family-owned organisation with a strong local reputation. The role emphasizes documentation, budgets, and client wellbeing, with opportunities for collaboration across a multidisciplinary team to

Qualifications

• Experience in aged care client care management, case management or service coordination.
• Strong relationship-building and communication skills.
• Excellent assessment, care planning and documentation skills.
• Confidence working with client budgets and funding arrangements.

Responsibilities

• Managing a caseload of home care clients.
• Conducting client assessments and reviews.
• Developing and monitoring personalised care plans.
• Coordinating services and referrals to allied health and clinical providers.
• Supporting clients to achieve their goals within funding.
• Maintaining accurate case notes and client records.
• Managing individual care budgets and service allocations.

Skills

Aged care experience

Case management

Care planning

Documentation

Budget management

Communication

NDIS knowledge

Driver's license

Tools

Microsoft Office

Client management systems

Job description

Care Partner (Care Manager) – Support at Home

We are seeking an experienced and motivated Care Partner (Care Manager) to join our Support at Home Team.

This is an opportunity to work closely with older people and their families, supporting them to live safely, independently and well in their own homes through the delivery of personalised care and services. The role combines care management, service coordination, client advocacy and budget management within a supportive and collaborative team environment.

We are looking for someone who has:

Experience in aged care client care management, case management or service coordination

Strong relationship-building and communication skills

The ability to manage competing priorities and a diverse client caseload

Excellent assessment, care planning and documentation skills

Confidence working with client budgets and funding arrangements

A proactive and solutions-focused approach

A genuine commitment to supporting older people to live safely and independently at home

This position requires strong organisational skills, attention to detail and the ability to work both independently and collaboratively within a multidisciplinary team to deliver high-quality services and positive client outcomes.

In this full-time position, you will have the benefit of a monthly rostered day off and join a respected and family owned and operated organisation with an excellent reputation and that is committed to quality care and supporting our staff.

Experience in home care, aged care or community care case management (specifically the Support at Home programme)

Strong knowledge of care planning and service coordination

Excellent communication and interpersonal skills

Strong documentation and record-keeping skills

Demonstrated ability to manage clients with complex or changing needs

Strong organisational and time management skills

Experience managing client budgets or funding packages

Ability to work autonomously and as part of a team

Sound computer skills including Microsoft Office and client management systems

Current driver's licence

Current NDIS Worker Screening Check (or ability to obtain)

About the Role

Managing a caseload of home care clients

Conducting client assessments and reviews

Developing and monitoring personalised care plans

Coordinating services and referrals to allied health and clinical providers

Supporting clients to achieve their goals while remaining within available funding

Monitoring client wellbeing and responding to changing needs

Liaising with clients, families, care staff and external providers

Maintaining accurate case notes, care plans and client records

Managing individual care budgets and service allocations

Participating in quality improvement, compliance and care review activities

Working collaboratively with care, quality, finance and administration teams

Other duties and projects as required

About Us

Our office is located in the historic township of Windsor NSW. For more than 30 years, Wendy's Home Care has supported older people across Western Sydney and the Hawkesbury region to remain living safely and independently in their own homes.

We are proud of our reputation for delivering high-quality, personalised care and fostering a workplace culture built on respect, teamwork and genuine support.

What Our Team Say

"Wendy's is a wonderful company to work for, there's always support available, I can't recommend them highly enough."

"Client wellbeing is paramount and the team genuinely works together to achieve the best outcomes."

"A respectful, caring employer. They look out for their staff and clients and create a supportive environment to work in."

"Professional, supportive and focused on doing the right thing for clients."

Why Join Wendy's?

Monthly rostered day off (RDO)

Supportive and collaborative team environment

Family owned and operated organisation

Opportunity to build strong relationships with clients and families

Ongoing professional development and learning opportunities

Meaningful work that makes a genuine difference in people's lives