Aged Care Admin Assistant — Home Care Support

Wendy's Home Care; Windsor; On-site; AUD 45,000 - 60,000; Full time

Job summary

Wendy's Home Care in Windsor NSW seeks an Aged Care Admin Assistant – an entry-level role supporting in-home care services. You will respond to enquiries, assist with care plans and service coordination, and handle general administration.

The role emphasizes strong communication, organisation, and a genuine desire to help older people live safely at home. Training will be provided, with opportunities to grow in care management and planning.

Qualifications

• Excellent communication and customer service skills.
• Genuine interest in supporting older people to live safely and well at home.
• Strong administration, computer and organisational skills.
• Willingness to learn about care management, care planning and service coordination.
• Ability to work in a fast-paced environment with strong organisational skills and attention to detail.

Responsibilities

• Responding to client and family enquiries and assisting with general care-related requests.
• Supporting Care Managers with client follow up, care plan documentation and service coordination tasks.
• Assisting with processing requests for in-home help and changes to services.
• Maintaining accurate client details, notes and bookings in our customer management program.
• Liaising with care staff regarding client updates, scheduling changes and service information.
• Assisting with preparation of client documentation, service agreements and care management records.
• Supporting the Home Care team with general administration, filing, scanning, document preparation and printing.
• Participating in training and learning opportunities to build knowledge of community care and care management.
• Assisting other staff members and performing other duties as required.

Skills

Communication

Customer service

Administration

Computer skills

Organisational skills

Attention to detail

Teamwork

Autonomy

Willingness to learn

Job description

Wendy's Home Care in Windsor NSW seeks an Aged Care Admin Assistant – an entry-level role supporting in-home care services. You will respond to enquiries, assist with care plans and service coordination, and handle general administration.

The role emphasizes strong communication, organisation, and a genuine desire to help older people live safely at home. Training will be provided, with opportunities to grow in care management and planning.