Aged Care Admin Assistant – Entry Level Home Care Role

Wendy's Home Care; Windsor; On-site; AUD 45,000 - 60,000; Full time

Job summary

Wendy's Home Care in Windsor NSW seeks an Aged Care Admin Assistant – an entry-level role supporting in-home care services. You will respond to enquiries, assist with care plans and service coordination, and handle general administration.

The role emphasizes strong communication, organisation, and a genuine desire to help older people live safely at home. Training will be provided, with opportunities to grow in care management and planning.

Qualifications

• Excellent communication and customer service skills.
• Genuine interest in supporting older people to live safely and well at home.
• Strong administration, computer and organisational skills.
• Willingness to learn about care management, care planning and service coordination.
• Ability to work in a fast-paced environment with strong organisational skills and attention to detail.

Responsibilities

• Responding to client and family enquiries and assisting with general care-related requests.
• Supporting Care Managers with client follow up, care plan documentation and service coordination tasks.
• Assisting with processing requests for in-home help and changes to services.
• Maintaining accurate client details, notes and bookings in our customer management program.
• Liaising with care staff regarding client updates, scheduling changes and service information.
• Assisting with preparation of client documentation, service agreements and care management records.
• Supporting the Home Care team with general administration, filing, scanning, document preparation and printing.
• Participating in training and learning opportunities to build knowledge of community care and care management.
• Assisting other staff members and performing other duties as required.

Skills

Communication

Customer service

Administration

Computer skills

Organisational skills

Attention to detail

Teamwork

Autonomy

Willingness to learn

Job description

Aged Care Admin Assistant – Entry Level Home Care Role

We provide quality in-home community care and are looking for someone who has:

Excellent communication and customer service skills;

A genuine interest in supporting older people to live safely and well at home;

Strong administration, computer and organisational skills;

A willingness to learn about care management, care planning and service coordination;

This position is fast paced and will require a high level of organisational skills, attention to detail, and the ability to work as part of a supportive and dynamic team to deliver services in a timely and professional manner.

Prior knowledge of community care or aged care is not essential, as we are happy to train someone with great skills, a positive attitude and a genuine commitment to customer service and client wellbeing.

In this full time position you will have the benefit of a monthly rostered day off and join a strong family owned and operated business with a commitment to quality.

Strong attention to detail and accuracy

Ability to manage and prioritise requests

Customer service oriented and have an outgoing, friendly personality

Be able to work autonomously and also follow direction

Be highly organised and efficient

Be able to multi-task and complete daily tasks within the time frame required

Be able to work as part of a team effectively

A genuine interest in working with older people, families and care teams

Willingness to learn and develop skills in care management, care planning and service coordination

Professional, respectful and empathetic approach to clients, families and staff

About the role:

Responding to client and family enquiries and assisting with general care-related requests

Supporting Care Managers with client follow up, care plan documentation and service coordination tasks

Assisting with processing requests for in-home help and changes to services

Maintaining accurate client details, notes and bookings in our customer management program

Liaising with care staff regarding client updates, scheduling changes and service information

Assisting with preparation of client documentation, service agreements and care management records

Supporting the Home Care team with general administration, filing, scanning, document preparation and printing

Participating in training and learning opportunities to build knowledge of community care and care management

Assisting other staff members

Other duties and projects as required

About Us

Our office is located in the historic township of Windsor NSW, our supportive team excel in delivering the very best customer care and appreciate seeing their clients living safely and well in the place they love most - home!

What Our Team Say

“Wendy's is a wonderful company to work for, there's always support available, I can't recommend them highly enough”.

“Wendy's is a wonderful organisation to work with, client well-being is paramount and they are also passionate about the care and well-being of the whole team. I know I always have backup and support”.

“A respectful, caring employer. They look out for their staff and clients, they're a joy to work for”.

“I can honestly say Wendy's is easily the most professional, supportive and caring company I've worked for. I am so happy here and hope to stay for many years to come”.

Interviews will be scheduled as suitable applications are received.

Please note only short listed candidates will be contacted. You will be required to clear probity checks including NDIS Worker Screening Check, immunisation record, and have working rights in Australia.