Administration Assistant

Nabenet; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

Nabenet is seeking a reliable Full-time Admin Assistant to join our Hawthorn office onsite. Working between 8am and 6pm, Monday to Friday, you will support front-office tasks and help coordinate appointments for injured workers.

You'll provide excellent customer service, manage files and communications, and assist consultants with reports. The role offers a collaborative, supportive environment and opportunities for professional growth within a healthcare-focused team.

Qualifications

• Experience in office administration, including front-office support, scheduling, and handling high-volume calls/emails.
• Excellent communication and customer service, with ability to build relationships with stakeholders.
• Proficiency with Microsoft Office suite and basic digital filing.

Responsibilities

• Answer telephone queries and maintain files.
• Schedule appointments for injured workers with consultants per admin manual.
• Monitor emails and manage electronic/paper filing systems.
• Assist consultants with report production and provide excellent customer service.

Skills

Office administration

Appointment scheduling

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

Nabenet is a trusted provider of workplace health services, committed to delivering exceptional outcomes for both employees and employers. We specialise in rehabilitation, injury management, and return-to-work programs, and are proud to foster a work environment that values experience, diversity, and continuous improvement.

Position: Full time Admin Assistant

We are seeking a reliable and experienced Admin Assistant to join our team on a full time basis, working between 8am and 6pm, Monday to Friday (7.6 hours per day). This is a fully onsite role based in our Hawthorn office. This role is perfect for someone with strong administrative skills and a commitment to providing excellent customer service, looking for a supportive team culture.

Key Responsibilities:

• Perform a range of administrative and office duties, including answering telephone queries, maintaining files, making appointments for injured workers with consultants, creating and managing files (both electronic and paper), handling funding requests, and assisting Consultants with report production.
• Schedule appointments for the team in line with our administration manual and service level agreements.
• Monitor and action emails.
• Provide excellent customer service to all stakeholders, ensuring a professional and helpful approach.

Requirements

What We're Looking For:

• Strong experience in office administration, including general front-office support, appointment scheduling, file management, and handling high-volume calls and emails.
• Excellent communication and customer service skills, with the ability to build relationships with injured workers, consultants, employers, and internal team members.
• Proficiency with Microsoft Office.
• Eligibility to work in Australia.
• Previous healthcare administration experience is highly regarded.
• Knowledge of Workers' Compensation or Occupational Health and Safety (OHS) is highly regarded.
• Professional Growth: Opportunities for ongoing training and development.
• Supportive Environment: Work with a passionate team in a collaborative, inclusive culture, onsite in a modern office.
• Meaningful Work: Contribute to improving workplace health and supporting injured workers in their recovery journey.