Administration Assistant

Altius Group; City of Melbourne; Presencial; AUD 50 000 - 60 000; Tempo integral

Resumo da oferta

Nabenet is seeking a reliable and experienced Admin Assistant to join our team on a full-time basis at our Hawthorn office. The role runs 8am–6pm, Monday to Friday, and focuses on delivering excellent customer service while supporting consultants and others with administrative duties.

The ideal candidate will have solid office administration experience, strong communication skills, and proficiency in Microsoft Office.

Qualificações

• Experience in office administration and front-office support.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and email/calendar tools.

Responsabilidades

• Answer telephone queries and manage front-desk communications.
• Schedule appointments for injured workers with consultants and maintain files.
• Handle funding requests and assist Consultants with report production.
• Provide high-quality customer service to stakeholders and maintain organised records.

Conhecimentos

Office administration

Front-office support

Appointment scheduling

Customer service

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Nabenet is a trusted provider of workplace health services, committed to delivering exceptional outcomes for both employees and employers. We specialise in rehabilitation, injury management, and return-to-work programs, and are proud to foster a work environment that values experience, diversity, and continuous improvement.

Join Nabenet – A Leader in Workplace Health Solutions

Nabenet is a trusted provider of workplace health services, committed to delivering exceptional outcomes for both employees and employers. We specialise in rehabilitation, injury management, and return-to-work programs, and are proud to foster a work environment that values experience, diversity, and continuous improvement.

Position: Full time Admin Assistant

We are seeking a reliable and experienced Admin Assistant to join our team on a full time basis, working between 8am and 6pm, Monday to Friday (7.6 hours per day). This is a fully onsite role based in our Hawthorn office. This role is perfect for someone with strong administrative skills and a commitment to providing excellent customer service, looking for a supportive team culture.

Key Responsibilities

• Perform a range of administrative and office duties, including answering telephone queries, maintaining files, making appointments for injured workers with consultants, creating and managing files (both electronic and paper), handling funding requests, and assisting Consultants with report production.
• Schedule appointments for the team in line with our administration manual and service level agreements.
• Monitor and action emails.
• Provide excellent customer service to all stakeholders, ensuring a professional and helpful approach.

Requirements

• Strong experience in office administration, including general front-office support, appointment scheduling, file management, and handling high-volume calls and emails.
• Excellent communication and customer service skills, with the ability to build relationships with injured workers, consultants, employers, and internal team members.
• Proficiency with Microsoft Office.
• Eligibility to work in Australia.
• Previous healthcare administration experience is highly regarded.
• Knowledge of Workers' Compensation or Occupational Health and Safety (OHS) is highly regarded.

Benefits

Why Join Nabenet?

• Professional Growth: Opportunities for ongoing training and development.
• Supportive Environment: Work with a passionate team in a collaborative, inclusive culture, onsite in a modern office.
• Meaningful Work: Contribute to improving workplace health and supporting injured workers in their recovery journey.