Administration Assistant

Gen Z Electrical; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Gen Z Electrical is seeking a part-time office administrator to join our Melbourne-area team. The role involves handling calls and emails, booking jobs, coordinating access, and updating client records in ServiceM8.

You will support busy staff and collaborate with tradespeople and property managers to keep operations running smoothly. Ideal candidates will have admin or customer service experience, strong communication skills, and the ability to manage competing priorities.

Qualifications

• Previous administration or customer service experience.
• Clear written and verbal communication skills and a professional phone manner.
• Strong attention to detail and the ability to manage competing priorities.
• Confidence using computers and learning new systems.
• A reliable, practical approach and the ability to work independently and as part of a team.
• Experience with ServiceM8 or similar job management software will be highly regarded.
• Experience in a trade business, property management or a service-based office would also be an advantage.

Responsibilities

• Answering phone calls and responding to emails professionally.
• Booking jobs and coordinating access with tenants, property managers and clients.
• Assisting with scheduling tradespeople and keeping clients updated.
• Creating and updating jobs in ServiceM8, including work orders, notes and client details.
• Assisting with quotes, invoices and follow-ups.
• Maintaining accurate records and providing general administrative support.

Skills

Customer service

Communication

Attention to detail

Independent worker

Tools

ServiceM8

Job description

This is an office-based, part-time position offering 20-25 hours per week, with days and working hours to be discussed with the successful applicant. You'll help keep daily operations running smoothly by supporting office staff, coordinating bookings and communicating with clients and tradespeople.

Key responsibilities

• Answering phone calls and responding to emails professionally
• Booking jobs and coordinating access with tenants, property managers and clients
• Assisting with scheduling tradespeople and keeping clients updated
• Creating and updating jobs in ServiceM8, including work orders, notes and client details
• Assisting with quotes, invoices and follow-ups
• Maintaining accurate records and providing general administrative support

About you

• Previous administration or customer service experience
• Clear written and verbal communication skills and a professional phone manner
• Strong attention to detail and the ability to manage competing priorities
• Confidence using computers and learning new systems
• A reliable, practical approach and the ability to work independently and as part of a team
• Experience with ServiceM8 or similar job management software will be highly regarded
• Experience in a trade business, property management or a service-based office would also be an advantage

About us

• Gen Z Trade Group provides electrical, plumbing and maintenance services to real estate agencies, commercial clients and homeowners.
• Part-time hours of 20-25 per week
• A varied role within a growing trade business
• A supportive team and direct involvement in day-to-day operations

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