Administration & Scheduling Assistant

Bathroom Surgeon; City Of Bayswater; Remote; AUD 3,637,000 - 5,180,000; Part time

Benefits offered by this job

Company computer provided

Work from home

Job summary

Bathroom Surgeon is a family-owned Perth business offering shower repairs, regrouting, silicone replacement, leak repairs and bathroom renovations. The administration role involves handling customer enquiries, scheduling inspections, and coordinating bookings from home with a company computer provided.

This casual, part-time position (approximately 20–30 hours per week) supports the Business Manager and technicians, with training provided and opportunity to learn in construction/trade services.

Qualifications

• Organised and reliable with strong attention to detail.

Responsibilities

• Respond to customer enquiries via email and online platforms and gather photos/property details.
• Answer phone calls, assess enquiries, qualify leads and gather job details.
• Schedule quote inspections and approved jobs.
• Coordinate access with customers, real estate agents and tenants.
• Send approved quotes and follow up on responses.
• Check invoices and follow up on payments.
• Keep ServiceM8 updated with customer data, schedules and notes.
• Manage schedule changes and communicate updates to the team.
• Record warranty enquiries and escalate when needed.
• Track outstanding tasks requiring management approval.

Skills

Organised

Customer service

Scheduling

Multitasking

Microsoft Office

Tools

ServiceM8

Xero

Excel

Word

Outlook

Job description

Casual | Approximately 20–30 hours per week

AUD $32 per hour

Company computer provided

Bathroom Surgeon is a family-owned Perth business specialising in shower repairs, regrouting, silicone replacement, leak repairs and bathroom renovations.

We’re looking for an organised, reliable and customer-focused person to support our daily administration, manage enquiries and coordinate bookings.

This opportunity is open to junior candidates who are keen to learn. Training will be provided, and experience in construction or trade services is welcome but not essential.

About the Role

Working closely with the Business Manager and our technicians, your responsibilities will include:

• Responding to customer enquiries via email and online platforms, and requesting photos and property details.
• Answering incoming business calls and making outbound calls to assess customer enquiries, qualify potential leads and gather details about proposed jobs.
• Scheduling quote inspections and approved jobs.
• Liaising with customers, real estate agents and tenants to coordinate access and provide updates.
• Sending approved quotes and following up on customer responses.
• Checking invoice details, sending approved invoices and following up on outstanding payments.
• Keeping ServiceM8 updated with customer information, schedules, job notes, photos and documents.
• Managing schedule changes and communicating updates to the team.
• Recording warranty enquiries and referring them to the Business Manager.
• Keeping track of outstanding tasks and matters requiring management approval.

About You

We’re looking for someone with:

• Clear, professional written and verbal English, and a friendly, professional phone manner.
• Strong organisational skills and attention to detail.
• A friendly, helpful approach to customer service.
• The ability to prioritise tasks and keep track of multiple enquiries and bookings.
• Proficiency in Microsoft Office, including Excel, Word and Outlook.
• Confidence using computers and learning new software.
• A reliable, proactive approach and willingness to learn.
• The ability to work independently from home while staying in regular contact with the team.
• Previous administration or scheduling experience is advantageous, but not essential. Knowledge of construction, renovations or trade services, along with experience using ServiceM8 or Xero, will be highly regarded.
• You must reside in Perth and have a suitable home working environment.

What We Offer

• AUD $32 per hour.
• Work from home with a company computer provided.
• Approximately 20–30 hours per week on a casual basis, with the potential for hours to increase over time according to business needs.
• Working days and times to be agreed, with Monday availability required.
• Training in our systems, services and procedures.
• Ongoing support from a small, family-owned team.
• The opportunity to develop your administration and scheduling skills.