Administration and Customer Service Officer

Lightning HR PTY LTD; Sunshine Coast Regional; On-site; AUD 45,000 - 51,000; Part time

Benefits offered by this job

Permanent part-time

9am–3pm schedule

Training and support

Sunshine Coast location

Job summary

Lightning HR PTY LTD is hiring an Administration and Customer Service Officer for the Kunda Park area on the Sunshine Coast. This permanent part-time role runs Monday to Friday from 9am to 3pm, 27.5 paid hours per week, with a pay rate of $33–$37 per hour plus super.

You will manage inquiries, prepare quotes, coordinate jobs and invoicing, and keep customer records tidy across our systems. Training will be provided to learn our processes.

Qualifications

• Previous administration, customer service or coordination experience is preferred.
• Experience with Xero, Tradify, CRM systems or a trade-based business is a bonus!
• You don’t need experience in the security industry, we can teach you that part.

Responsibilities

• Answering customer enquiries and following up new leads.
• Preparing basic quotes and following up prospective customers.
• Coordinating jobs, booking technicians and keeping customers updated.
• Managing customer information and keeping our systems organised.
• Preparing invoices, allocating payments and following up overdue accounts.
• Helping improve our office procedures and finding better ways to get things done.

Skills

Organised

Customer service

Communication

Multitasking

Independence

Computer literacy

Tools

Xero

Tradify

CRM systems

Job description

Administration and Customer Service Officer

ADMINISTRATION & CUSTOMER SERVICE COORDINATOR

LOVE BEING ORGANISED? THIS ONE’S FOR YOU!

Kunda Park, Sunshine Coast
Monday to Friday | 9am–3pm
$33–$37 per hour + super
Permanent Part-Time | 27.5 paid hours per week

A GREAT ROLE WITH GREAT HOURS!

Are you organised, friendly and the type of person who likes getting things done?

We are looking for a proactive Administration & Customer Service Coordinator to join our established and growing Sunshine Coast business.

We specialise in CCTV, security systems, alarms, access control and data solutions, helping protect homes and businesses for over 26 years.

This is a fantastic opportunity for someone who enjoys a bit of variety, likes dealing with people and wants a role where they can take ownership of their work.

WHAT WILL YOU BE DOING?

No two days will be exactly the same! You’ll help keep the business running smoothly by:

• Answering customer enquiries and following up new leads.
• Preparing basic quotes and following up prospective customers.
• Coordinating jobs, booking technicians and keeping customers updated.
• Managing customer information and keeping our systems organised.
• Preparing invoices, allocating payments and following up overdue accounts.
• Helping improve our office procedures and finding better ways to get things done.

In a nutshell, you’ll help keep everything moving from the first customer enquiry through to the completed job and final payment.

WHAT ARE WE LOOKING FOR?

We’re looking for someone who is:

• Organised, reliable and great at following things through.
• Friendly and confident speaking with customers over the phone and by email.
• Comfortable juggling different tasks and priorities.
• Proactive and happy to use their initiative.
• Confident with computers and willing to learn new systems.
• Able to work independently without needing someone constantly looking over their shoulder.

Previous administration, customer service or coordination experience is preferred. Experience with Xero, Tradify, CRM systems or a trade-based business is a bonus! You don’t need experience in the security industry, we can teach you that part. We’re more interested in your attitude, organisation and willingness to learn.

ENJOY YOUR OWN SPACE AND TAKE OWNERSHIP!

Our technicians and management are often out on the road visiting customers, which means there will be times when you’ll be working independently in our Kunda Park office.

If you enjoy having your own workspace, managing your day and taking pride in getting things done, this could be right up your alley!

We want someone who looks at a task and thinks, “Right, what needs to happen next?”

WHAT’S IN IT FOR YOU?

• Permanent part-time position with consistent weekday hours.
• 9am–3pm, Monday to Friday — enjoy your afternoons and weekends!
• $33–$37 per hour + super, depending on experience.
• A varied role with plenty of customer interaction, not just data entry.
• Training and support to learn our products and systems.
• Independence, responsibility and the opportunity to grow with the business.
• Join an established local company with over 26 years in the industry.