Customer Service Specialist

Embodied Corporate Solutions; City of Kalgoorlie-Boulder; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Embodied Corporate Solutions in Kalgoorlie, WA is seeking an experienced Customer Service Officer to support customers and the sales team. The role focuses on answering calls, managing a shared inbox, and following up on delivery times to keep clients informed throughout the process.

The position requires strong communication skills, attention to detail, and the ability to coordinate with warehouse and purchasing teams to ensure smooth order fulfillment.

Qualifications

• Previous experience in a customer service, sales support or administration role.
• Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities.
• Excellent verbal and written communication skills.

Responsabilités

• Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately.
• Manage the shared customer service inbox, prioritising and actioning emails promptly.
• Follow up on order and delivery times, keeping customers informed on the status of their orders.
• Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues.
• Process phone and online sales orders accurately and efficiently.
• Maintain and update customer records so information remains accurate and current.

Connaissances

Customer service

Administration

Organisational skills

Communication

Outils

NetSuite

Description du poste

We are currently seeking an experienced Customer Service Officer to join a well-established, privately owned business based in Kalgoorlie.

Working full time from 8am to 4pm or 9am to 5pm, this role is a key point of contact for customers, with a strong focus on answering customer calls, managing a shared inbox and following up on delivery times to ensure customers are kept informed every step of the way.

The business supplies industrial products to a broad range of clients across the mining, construction and industrial sectors, and has a strong reputation for dependable delivery and responsive service. Due to continued growth, they are seeking a capable customer service professional to support their clients and sales team.

Key Responsibilities:

• Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately
• Manage the shared customer service inbox, prioritising and actioning emails promptly
• Follow up on order and delivery times, keeping customers informed on the status of their orders
• Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues
• Process phone and online sales orders accurately and efficiently
• Maintain and update customer records so information remains accurate and current

Key Requirements:

• Previous experience in a customer service, sales support or administration role
• Confident handling a high volume of customer calls with a professional and friendly phone manner
• Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities
• Excellent attention to detail and a proactive approach to following up and resolving issues
• Excellent verbal and written communication skills
• Advanced Microsoft Office skills, with NetSuite experience highly regarded but not essential

This is a great opportunity to join a privately owned business with a supportive, team-oriented culture. If you enjoy a fast-paced, fun work environment and being part of a team, this is an excellent role.