Operations Support Officer

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Kalgoorlie; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Career progression

Development programs

Major mining clients

Job summary

Toll Group in Kalgoorlie, WA is seeking an Operations Support Officer to join our team. This role supports SST operations, coordinating drivers, subcontractors, and fleet movements to ensure safe, efficient freight movement across Western Australia.

Reporting to the Operations Manager, you'll handle daily scheduling, compliance, and customer requirements in a fast-paced environment, with a focus on safety and high service standards.

Qualifications

• Experience in transport, logistics, fleet coordination or operations administration.
• Strong scheduling, planning and organisational skills.
• Excellent communication and customer service abilities.
• Ability to thrive in a fast-paced operational environment.
• Strong attention to detail and problem-solving capability.
• Commitment to safety and compliance.

Responsibilities

• Coordinate and schedule daily transport operations and fleet movements.
• Allocate drivers and equipment to meet delivery requirements.
• Maintain clear communication with customers, drivers and stakeholders.
• Support compliance with fatigue management, safety and dangerous goods rules.
• Assist with operational reporting, documentation and data accuracy.
• Coordinate training records and onboarding for operational personnel.
• Support incident investigations and corrective actions when required.

Skills

Experience in transport logistics

Scheduling

Communication

Fast-paced environment

Attention to detail

Safety & compliance

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers' supply chains.

Operations Support Officer - Kalgoorlie, WA

Job Description / The Role -

We are currently seeking an Operations Support Officer to join our Kalgoorlie team. This is an excellent opportunity for an organised and proactive operations professional looking to build a career in transport and logistics.

As part of our Security Sensitive Transport (SST) operation, you'll play a critical role supporting the safe and efficient movement of freight across Western Australia, servicing major mining, resources and industrial customers.

Reporting to the Operations Manager, you'll support the daily coordination of drivers, subcontractors, fleet movements and customer requirements to ensure operational performance, compliance and service excellence.

This is a fast-paced role where no two days are the same. You'll work closely with operations teams, drivers and customers to keep freight moving safely and efficiently.

Key Responsibilities, but not limited to -

• Coordinate and schedule daily transport operations and fleet movements.


• Allocate drivers and equipment to meet customer delivery requirements.


• Maintain effective communication with customers, drivers and internal stakeholders.


• Support compliance with fatigue management, safety and dangerous goods requirements.


• Assist with operational reporting, documentation and data accuracy.


• Coordinate training records and onboarding activities for operational personnel.


• Support incident investigations and corrective actions when required.

What We're Looking for to Drive Success -

• Previous experience in transport, logistics, fleet coordination or operations administration.


• Strong scheduling, planning and organisational skills.


• Excellent communication and customer service abilities.


• The ability to work effectively in a fast-paced operational environment.


• Strong attention to detail and problem-solving capability.


• A commitment to safety and compliance.

What We Offer -

Opportunity to join one of Australia's leading logistics providers.

Work within a specialist operation supporting major mining and industrial customers.

Ongoing development and career progression opportunities.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.