Administration and Call Centre Trainer

Just Careers Training; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive trainer rates

Admin and national support centre

Career progression

Professional development

Job summary

Just Careers Training, trading as Licences 4 Work, seeks experienced trainers to deliver and monitor ticket-based and vocational training across administration and related industries. Candidates should hold a TAE qualification and bring strong industry experience in administration, customer service, or digital admin.

You will engage and motivate diverse learners, manage time effectively, and uphold high training standards within a supportive team.

Qualifications

• Current TAE qualification and relevant VET training/assessment experience.
• Strong industry experience in administration, customer service, call centre operations, or digital administration.
• Demonstrated knowledge of the units listed above.
• Excellent communication and interpersonal skills.
• The ability to engage and motivate learners from diverse backgrounds.
• Strong organisational and time-management skills.
• A professional, supportive, and student-focused approach.
• Commitment to maintaining high-quality training and assessment standards.

Skills

Communication skills

Interpersonal skills

Learner engagement

Time management

Motivating learners

Education

TAE qualification

Job description

Just Careers Training, trading as Licences 4 Work is a nationally recognised RTO delivering high‑quality, ticket‑based and vocational training across construction, civil, logistics, and related industries. With training centres across Australia and a strong reputation for industry‑aligned education, we are committed to ensuring every learner leaves confident, competent, and work‑ready.

Position Overview

We are seeking trainers who have strong industry knowledge, excellent communication skills, and a genuine passion for helping students develop the skills and confidence they need to succeed in the workplace.

Administration Package

• BSBOPS304 – Deliver and monitor a service to customers
• BSBDAT201 – Collect and record data
• BSBTEC202 – Use digital technologies to communicate in a work environment
• SIRXCEG002 – Assist with customer difficulties
• SIRXPDK001 – Advise on products and services

Requirements

• Current TAE qualification and relevant VET training/assessment experience
• Strong industry experience in administration, customer service, call centre operations, or digital administration
• Demonstrated knowledge of the units listed above
• Excellent communication and interpersonal skills
• The ability to engage and motivate learners from diverse backgrounds
• Strong organisational and time-management skills
• A professional, supportive, and student-focused approach
• Commitment to maintaining high-quality training and assessment standards

Why Join Licences 4 Work

• A Growing RTO Committed to Educational Excellence
• Opportunities for Career Progression and Professional Development
• Employee Recognition Program
• Positive and Collaborative Work Culture

What We Offer

• Work with one of Australia's leading and fastest‑growing RTOs.
• Support from our administration, coordination, and national support centre.
• Competitive Trainer Rates
• Opportunity to grow professionally

Just Careers Training t/as Licences 4 Work is a culturally aware business. As such,weencourage applicationsfromAboriginaland/or Torres Strait Islander people.