RTO Administrator Officer

ACTA Group; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Training and support provided

Friendly team environment

Convenient Burleigh Heads location

Job summary

ACTA Group in Burleigh Heads, Gold Coast, is seeking an Administration Officer to keep our operations running smoothly. You'll support students, trainers and the ACTA team with enrolments, records and daily admin tasks. This full-time role offers training with ongoing support, a friendly team, and a convenient location.

Proactive, customer-focused individuals with strong IT skills will thrive. Experience in RTO is a bonus, but not essential; training and support will be provided to the right

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Confidence managing multiple tasks and deadlines.
• A proactive attitude and ability to work independently.
• Good computer skills, including Microsoft Office.
• A positive, reliable and team-focused approach.
• Previous administration experience is highly regarded. RTO experience is a bonus, but not essential.

Responsibilities

• Managing student enquiries, enrolments and course bookings.
• Maintaining accurate student records and documentation.
• Processing course confirmations, attendance and certification.
• Supporting trainers and training coordinators with daily administration.
• Managing student communications and following up outstanding requirements.
• Ensuring administrative tasks are completed accurately and on time.

Skills

Organisational skills

Communication

Multitasking

Independent work

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Are you organised, proactive and great with people?

ACTA Group is looking for a friendly and reliable Administration Officer to join our Burleigh Heads team!

We’re an established Registered Training Organisation delivering nationally recognised training across Queensland, NSW and Victoria.

You’ll play an important role in keeping our training operations running smoothly, supporting students, trainers and the wider ACTA team.

Administration Officer – ACTA Group

Burleigh Heads, Gold Coast | Full-Time

What You’ll Be Doing

• Managing student enquiries, enrolments and course bookings.

• Maintaining accurate student records and documentation.

• Processing course confirmations, attendance and certification.

• Supporting trainers and training coordinators with daily administration.

• Managing student communications and following up outstanding requirements.

• Ensuring administrative tasks are completed accurately and on time.

What We’re Looking For

• Strong organisational skills and attention to detail.

• Excellent communication and customer service skills.

• Confidence managing multiple tasks and deadlines.

• A proactive attitude and ability to work independently.

• Good computer skills, including Microsoft Office.

• A positive, reliable and team-focused approach.

Previous administration experience is highly regarded. RTO experience is a bonus, but not essential.

Training and support will be provided to the right person.

Why Join ACTA?

• Friendly, supportive team environment.

• Established and growing training organisation.

• Varied role with opportunities to learn and develop.

• Convenient Burleigh Heads location.