RTO Administration Officer

FS Alliance; Caboolture; On-site; AUD 60,000 - 75,000; Full time

Job summary

FS Alliance (RTO 30814 - Food Safety Operations (QLD) Pty Ltd) is seeking an Administration Officer for our RTO, to support trainers, students and management with enrolments, records and compliance. You will work in a fast-paced team and help maintain regulatory standards.

The role requires experience in RTO administration, strong data accuracy, and proficient use of Microsoft Office and aXcelerate. This is a full-time on-site position based in Queensland.

Qualifications

• Experience in an RTO administration role or familiarity with the VET sector.
• Qualification in Business Administration.
• Experience with Student Management Systems such as aXcelerate.
• Knowledge of Department of Trade, Employment and Training (DTET) SAS contracts.
• Proficient in Microsoft Office and data accuracy.

Responsibilities

• Provide high-level administrative and customer service support.
• Maintain accurate and compliant student records and documentation.
• Manage enrolments, training documentation, and communication workflows.
• Process data accurately using systems such as aXcelerate.
• Assist with reporting and internal quality processes.
• Prioritise tasks in a busy environment.

Skills

RTO administration experience

Recordkeeping

Customer service

Attention to detail

Team collaboration

Education

Certificate IV in Training and Assessment (TAE40122)

Business Administration qualification

Tools

aXcelerate

Microsoft Office Suite

Job description

Administration Officer - RTO | Full Time | QLD

About our Business

FS Alliance (RTO 30814 - Food Safety Operations (QLD) Pty Ltd) is a Registered Training Organisation established in 2002. We operate predominately across Queensland, with training also delivered nationally and internationally.

We specialise in providing high-quality training outcomes in the Meat, Food, and Laboratory industries, including customised onsite training services.

About the Role

We are seeking a Full-Time Administration Officer – ideally with experience in RTO administration – to join our professional and supportive team.

The Administration Officer plays a vital role in ensuring the efficient and compliant operation of our RTO's daily administrative functions. This includes providing high-level support to trainers, students, employers, and management, with a focus on maintaining accurate records, managing enrolments, and ensuring regulatory compliance.

Key Responsibilities:

• Provide high-level administrative and customer service support
• Maintain accurate and compliant student records and documentation
• Manage enrolments, training documentation, and communication workflows
• Process data accurately using systems such as aXcelerate
• Assist with reporting and internal quality processes
• Prioritise and manage tasks in a busy environment
• High-level proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy in data entry and recordkeeping
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in an RTO administration role or familiarity of the VET sector
• Qualification in Business Administration
• Experience with Student Management Systems (e.g., aXcelerate)
• Understanding of records management principles
• Certificate IV in Training and Assessment (TAE40122 or equivalent)
• Industry knowledge in Food, Meat, or Laboratory training sectors
• Knowledge of Department of Trade, Employment and Training (DTET) SAS contracts

Why Join Us?

FS Alliance offers a dynamic and supportive work environment with opportunities for professional growth. Competitive remuneration is offered based on experience. If you are an organised, detail-oriented professional who enjoys working in a fast-paced and purposeful setting, we would love to hear from you.