Administration

360 Health Clinic; Tamworth; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Gym membership

Job summary

360 Health Clinic is seeking an organised administrator to be the central hub for referrals, bookings and administration across Tamworth, Gunnedah, Quirindi and Manilla. You’ll be based at 360 Fitness Club in Tamworth, coordinating the clinic diary and client care across four locations.

You’ll triage tasks in a fast-paced environment, manage invoicing and funding across private, WorkCover, NDIS, DVA, Medicare and Support at Home, and provide essential support to the Managing Director and

Qualifications

• Previous experience in a reception or administration role, ideally in healthcare or allied health.
• Excellent communication and customer service skills with a calm, caring manner.
• Strong organisation and attention to detail to juggle multiple sites in a fast-paced environment.
• Confidence working independently as a sole administrator while supporting clinicians.

Responsibilities

• Front of house: greet clients, answer phones, emails and enquiries for all four clinics.
• Referrals and approvals: manage referrals from GPs, specialists, NDIS, insurers and self-referrals.
• Bookings: manage enquiries and appointments across clinic diary in Nookal.
• Invoicing and payments: process payments across multiple funding streams.
• Records and compliance: keep client files and funding approvals accurate.
• General administration: ordering supplies, filing, data entry and ad hoc tasks.

Skills

Reception experience

Customer service

Organisation

Independent worker

Software literacy

Tools

Nookal

Job description

360 Health Clinic is an Exercise Physiology practice that has been part of the Tamworth community for close to 20 years. We’ve since grown to offer our services in Quirindi (6 years), Gunnedah (5 years) and this year, Manilla. Our team of 12 practitioners, including Accredited Exercise Physiologists (AEPs) and Allied Health Assistants (AHAs), helps people of all ages manage chronic conditions, recover from injury, live well with disability and get back to work and the things they love.

We pride ourselves on delivering a high-quality, person-centred service, with respect and trust at the forefront of everything we do. We work with clients funded through private fees, Workers Compensation, NDIS, DVA, Medicare and Support at Home.

About the role

We’re looking for an organised, friendly and dependable administrator to be the central hub for all four of our clinic locations. As our sole administrator, you’ll be the first point of contact for our clients and the engine room behind our clinical team.

You’ll be based at 360 Fitness Club in Tamworth, managing referrals, bookings and administration for our Tamworth, Gunnedah, Quirindi and Manilla clinics. Your primary focus will be referrals and bookings, keeping our clinicians' diaries scheduled and our clients well looked after. This is a fast-paced role requiring the ability to triage and prioritise tasks and suits someone who enjoys variety and takes pride in getting the details right.

What you’ll do

• Front of house: greet clients, answer phones, emails and enquiries for all four clinics, and work alongside the team to create a warm, welcoming environment
• Referrals and approvals: receive, manage and follow up referrals from GPs, specialists, NDIS support coordinators, Insurers, Support at Home providers and self-referrals; allocate clients to the right location and clinician; and support clinicians in managing plan renewals and other funding approvals so services continue without interruption
• Bookings: manage enquiries, appointments and waitlists across our clinic diary in Nookal, including rearranging client appointments to cover clinician leave
• Invoicing and payments: process payments and invoicing across multiple funding streams (private, WorkCover, NDIS, DVA, Medicare and Support at Home) for all locations, and follow up on outstanding accounts
• Records and compliance: keep client files, referrals and funding approvals accurate and current, and track plan expiry dates and session limits
• General administration: ordering supplies, filing, data entry and supporting the Managing Director with ad hoc tasks. Reporting will be introduced to the role over time.

About you

Essential

• Previous experience in a reception or administration role, ideally in healthcare or allied health
• Excellent communication and customer service skills, with a calm, caring manner
• Strong organisation and attention to detail, and the ability to juggle competing priorities across multiple sites in a fast-paced environment
• Confidence working independently as a sole administrator, while being a team player with our clinicians
• Confidence liaising with clients and clinicians at other locations by phone, email and practice software
• Confidence with computers and learning new software
• Ability to handle sensitive information with discretion and professionalism

Desirable

• Experience in a multi-site practice or business
• Experience with Nookal practice management software (training provided)
• Understanding of Medicare, NDIS, DVA, WorkCover and/or Support at Home billing
• Knowledge of the New England North West region and its communities
• Current Working With Children Check and NDIS Worker Screening Check (or willingness to obtain)

What we offer

• Full-time, permanent position based at 360 Fitness Club, Tamworth
• Salary range $60,000 - $65,000
• 360 Fitness Club 24/7 gym membership (excludes Reformer Pilates)
• Regular one-on-one mentoring and support from the Managing Director
• Regular team meetings in a supportive, close-knit team
• Complete on-the-job training and scope to support further learning in health administration
• A varied role at the centre of a growing regional practice

Applicants must have the right to work in Australia. Pre-employment checks will apply.