Senior Contract Administrator

Hassell Services; Launceston; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Launch a New Service

Values-Driven Culture

Career Progression

Structured Support

Job summary

Optimum Health Solutions is launching a brand-new clinic in Launceston and is seeking experienced Administration Professionals to join the foundation team. You will help build a premier allied health service from the ground up, ensuring a smooth client experience and supporting clinicians, referrers, and the local community.

The role emphasizes intake, scheduling, billing, and strong stakeholder engagement.

Qualifications

• Hands-on experience in NDIS, allied health, or medical administration.
• Strong relationship-building with clients, families and referrers.
• Excellent written and verbal communication; highly accurate data handling.

Responsibilities

• Front-of-House service: welcoming clients and visitors.
• End-to-End Administration: intake, scheduling, and billing support.
• Stakeholder engagement with clients, families and referring partners.
• Community representation to support business growth.
• Compliance & accuracy in documentation and data entry.
• Collaborative support with clinicians and management to ensure smooth clinic flow.

Skills

NDIS experience

Administration experience

Client service

Relationship management

Attention to detail

Job description

Administration | New Clinic Opening, Launceston

Optimum Health Solutions is a growing, multi-location, multi-discipline allied health organisation supporting clients across the NDIS and other funding streams. As we continue our national expansion, we are excited to announce the upcoming opening of our brand-new clinic in Launceston.

We are seeking expressions of interest from experienced Administration Professionals who want to be part of building a premier allied health service from the ground up.

Role Overview:

This is a unique opportunity to be at the heart of a new clinic. You will play a pivotal role in ensuring a smooth client experience, supporting our clinicians, and helping foster strong relationships with referrers and the local community.

We are looking for proactive individuals who take pride in their work and enjoy the challenge of contributing to the growth and development of a new service. Flexible work arrangements and various employment types will be considered for the right candidates.

Key Responsibilities:

• Front-of-House Excellence: Providing professional, welcoming, and timely service to all clients and visitors.
• End-to-End Administration: Supporting clinic operations, including intake, scheduling, and billing.
• Stakeholder Engagement: Building and maintaining strong relationships with clients, families, and referring partners.
• Community Representation: Confidently representing the clinic in the community to support business growth.
• Compliance & Accuracy: Ensuring all documentation and data entry meets the high standards of a compliance-driven environment.
• Collaborative Support: Working closely with clinicians and the broader management team to ensure efficient clinic flow.

About You:

To be successful in this role, you will be a solutions-focused professional who thrives in a busy, multi-discipline setting.

• Demonstrated Experience: Hands-on experience in NDIS, allied health, or medical administration.
• Relationship Management: A genuine ability to build rapport with clients, colleagues, and stakeholders.
• Communication Skills: Well-developed written and verbal communication skills.
• Detail Oriented: A high level of accuracy and attention to detail within a compliance-driven framework.
• Autonomy: The ability to work independently, manage competing priorities, and meet deadlines.
• Growth Mindset: Confidence in supporting business growth and engaging with the local community.

Why Join Optimum Health Solutions:

• Launch a New Service: Be part of the foundation team for our newest location in Launceston.
• Values-Driven Culture: Join a supportive team focused on delivering excellent outcomes for our participants.
• Career Progression: Opportunity for long-term growth as the organisation continues to expand nationally.
• Structured Support: Benefit from the systems and processes of an established, multi-site organisation.

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