Clinical Assistant and Medical Receptionist

Canberra Heart Rhythm Centre; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Stable hours

Job and roster flexibility (All leave

NES compliant leave

Supportive working environment

Diverse and engaging career growth

Long-term position

Annual leave loading - 17.5%

End-of-year shutdown

Job summary

Canberra Heart Rhythm Centre in Canberra is seeking a Clinical Assistant and Medical Receptionist for a full-time on-site role split between reception and clinical support. You will handle bookings, patient communications, and assist with cardiology procedures.

The role offers stability, career progression, and training opportunities, with a collaborative team dedicated to high-quality patient care within the cardiology clinic in Garran.

Qualifications

• Essential: proficient computer skills and MS Office suite.
• Experience in medical or allied health administration.
• Knowledge of data entry and record keeping systems.
• Billing experience with Medicare, DVA or private insurers is beneficial.
• Administrative work experience of 3+ years preferred.

Responsibilities

• Manage appointment bookings and confirmations.
• Coordinate appointments and procedures with patients.
• Ensure referrals and specialists are on file.
• Triaging medical requests and new referrals.
• Answer patient enquiries by email, fax and phone.
• Handle Medicare, DVA and private billing.
• Book theatre and procedural appointments.
• Coordinate treatments and 1:1 patient care.
• Assist with ECG, stress tests and clinic procedures.
• Support device clinic activities.

Skills

Microsoft Office

Medical administration

Data entry

Billing experience

Medical reception

Customer service

Tools

amedical software

Job description

Clinical Assistant and Medical Receptionist

Canberra Heart Rhythm is a specialised Cardiology clinic in Canberra, dedicated to patients with heart rhythm disorders.

We are looking for a hard-working professional for our busy specialist Medical practice in Canberra. We are a dynamic and enthusiastic group and are looking for a keen individual to join us. We are focused on both individual and team-based work, to provide excellent care to patients.

Overview of the position:

The position is a full-time on-site position. The role is divided between reception and clinical assistant duties, the candidate will be trained in general cardiology/reception roles and basic cardiology investigations.

• Appointment bookings and confirmations
• Liaising with patients to coordinate appointments and procedures
• Ensuring valid referrals and treating specialists are on file
• Triaging medical requests and new referrals
• Answering patient enquiries via email, fax and phone
• Medicare, DVA, Bupa and 3rd party billing
• Theatre bookings
• Treatment coordination
• Arranging procedural bookings, quotes and 1:1 care for patients
• Clinical assistance - ECG, Stress test, BP monitor and assistance in clinic
• Device clinic assistance

We are looking for someone driven and ambitious to join our team. We are looking to offer a long term, stable position to a person wishing to achieve in their career. Candidates are expected be autonomous in their work and take initiative to complete outlined tasks without supervision. The successful candidate will be working closely with a team of administrative staff to maintain high professionalism and service to the patients.

Career opportunities:

The role has potential career growth and progression, with the opportunity to further skills and knowledge. We will be supportive of further opportunities to be involved in clinical research and allied health training. Training for those roles will be provided by the practice.

Working environment:

Canberra Heart Rhythm is located in Garran, Canberra. You will work with all staff closely on a daily basis to complete shared roles, ensure continuity of patient care, follow protocols and provide patients with an enjoyable and memorable experience. The team is supportive and will assist in guiding your education and training to a point where you are comfortable to work independently.

We are looking for a happy and bubbly person to join our administration team. The administration team are the backbone to the practice and are vital in coordinating patient care. We are looking for a person who always approaches work with a positive attitude, are an enjoyable team member to be around and are always willing to help a fellow colleague.

• Stable hours
• Job and roster flexibility (All leave according to NES)
• Supportive working environment
• Diverse and engaging career progression
• Offering long term position
• Annual leave loading - 17.5%.
• 2 week end of year shut down (Covers Christmas + New Year period)

Essential skills and qualifications required by applicants:

• Proficient computer skills and experience with Microsoft Suite (Outlook, Word, Excel, PowerPoint, etc)
• Experience in using amedical software and Medicare billing
• Knowledge of Data entry for record keeping (Excel, Microsoft Access)
• Work experience in a medical or allied health clinic.
• Work experience of more than 3 years in administration desirable
• Accounting or book-keeping experience

Essential qualities and characteristics:

• Confident and professional communication both face-to-face and over the phone
• Reliability and initiative
• Understands the need for a high level of confidentiality and maturity
• Great time management and organisational skills

Salary:

Gross Salary 60,000-80,000 (Including Super)