Administration Assistant

Move Right Physio and Allied Health; Albion; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate: 30–35 AUD/hr

Virtual Assistant support

Onsite admin support

Established systems and workflows

Varied role across healthcare services

Career development opportunities

Positive clinic culture

Job summary

Move Right Physio and Allied Health is seeking an organised Administration Assistant to join our Albion clinic. You will work with the reception team, clinicians and Clinic Manager to keep front-desk operations smooth and welcoming.

Ideal candidates enjoy people, are reliable, and can manage appointments, client intake, payments and basic admin tasks across Medicare, Workover, CTP and NDIS. Training and onsite support are provided.

Qualifications

• Experience in healthcare administration is beneficial but not essential.
• Organisation and strong attention to detail are required.
• Excellent communication and a team-oriented mindset are essential.

Responsibilities

• Welcoming clients and managing the front reception area
• Answering phone calls, emails and client enquiries
• Booking, rescheduling and managing appointments
• Supporting clinicians with rebooking and forward-booking strategies
• Managing client intake forms, referrals, consent forms and clinical paperwork
• Processing payments and private health claims
• Assisting with Medicare, Workcover, CTP and NDIS administration
• Maintaining accurate client information within Nookal
• Scanning and uploading referrals, reports and other documents
• Communicating with GPs, insurers, Support Coordinators and other stakeholders
• Supporting case and funding audits
• Following up outstanding paperwork and administrative actions
• Supporting clinicians with diary management
• Helping maintain an organised, professional and welcoming clinic
• Working closely with our Virtual Administration Assistant and wider administration team
• General administration and day-to-day clinic support

Skills

Front desk

Appointment scheduling

Client intake

Payments processing

Medicare admin

NDIS admin

Nookal

GP coordination

Tools

Nookal

Job description

Move Right Physio and Allied Health – Albion QLD

Move Right Physio & Allied Health is looking for an organised, friendly and proactive Administration Assistant to join our team at our New Clayfield clinic.

This isn't a role where you'll be expected to run an entire clinic by yourself. You'll work alongside our onsite administration team, Physiotherapists and Clinic Manager, with additional support from our Virtual Administration Assistant, who helps manage a range of behind-the-scenes administrative tasks.

We're looking for someone who enjoys people, keeps things organised and can help create a welcoming, professional and fun environment for our clients and team.

Move Right is a clinician-led Physiotherapy practice providing both clinic and mobile services across North Brisbane and Moreton Bay, supporting private, Medicare, Workcover, CTP and NDIS clients.

What You'll Be Doing

Your role will include:

• Welcoming clients and managing the front reception area
• Answering phone calls, emails and client enquiries
• Booking, rescheduling and managing appointments
• Supporting clinicians with rebooking and forward-booking strategies
• Managing client intake forms, referrals, consent forms and clinical paperwork
• Processing payments and private health claims
• Assisting with Medicare, Workcover, CTP and NDIS administration
• Maintaining accurate client information within Nookal
• Scanning and uploading referrals, reports and other documents
• Communicating with GPs, insurers, Support Coordinators and other stakeholders
• Supporting case and funding audits
• Following up outstanding paperwork and administrative actions
• Supporting clinicians with diary management
• Helping maintain an organised, professional and welcoming clinic
• Working closely with our Virtual Administration Assistant and wider administration team
• General administration and day-to-day clinic support

Why Join Move Right?

• $30–$35 per hour + superannuation
• Virtual Assistant support to help with administrative workload
• Onsite administration support – you're not running reception completely alone
• Established systems and workflows rather than being expected to figure everything out yourself
• Varied role across private healthcare, Medicare, WorkCover, CTP and NDIS
• Growing allied health business with opportunities for the role to develop
• Genuine input into improving clinic systems and processes
• Professional environment without needing to be overly corporate

Our Dakabin clinic operates alongside Move Right's mobile Physiotherapy service, so the administration role supports a broader service than a traditional front-desk-only private practice.

About You

You don't necessarily need years of healthcare administration experience. We're more interested in finding someone who is reliable, organised, personable and willing to learn.

You'll ideally be someone who:

• Is warm, friendly and confident speaking with clients
• Has strong organisation and attention to detail
• Communicates clearly and professionally
• Is comfortable answering phones and managing competing priorities
• Takes ownership of tasks and follows things through
• Is confident using computers and learning new systems
• Enjoys working as part of a team
• Can have a laugh while still maintaining a professional healthcare environment
• Is comfortable asking questions when unsure
• Treats clients and colleagues with respect
• Doesn't contribute to gossip, cliques or unnecessary workplace drama
• Values feedback and wants to improve
• Can recognise when something needs to be escalated rather than trying to solve everything alone

Experience in Physiotherapy, allied health, medical reception, Nookal, Medicare, Workcover, NDIS or private health would be highly regarded, but isn't essential for the right person.

Our Culture

Our philosophy across Move Right is pretty simple:

Deliver great healthcare. Keep learning. Support one another. Build careers that are enjoyable and sustainable.

That's the same culture we promote in our current clinical recruitment. We're a growing, clinician-led business, but we don't want growth to mean becoming overly corporate.

We also believe a good culture requires professional standards. We want people to raise concerns appropriately, communicate directly and respectfully, and contribute to a workplace without gossip, cliques or people being undermined behind their backs.

Our administration team is an important part of the clinical service- not an afterthought.