Patient Care Admin & Scheduling Specialist

Northern Districts Physiotherapy and Spo rts Clinic; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Northern Districts Physiotherapy and Sports Clinic in Sydney is seeking an organized Administrative Assistant to join our clinical team. You will support front desk operations, patient scheduling, billing, records, and therapist administration.

Experience in medical administration, strong multitasking and communication skills, and MS Office proficiency are essential. A professional, confidential approach is required to deliver excellent patient care.

Qualifications

• Previous experience in a medical administrative role, ideally in a healthcare or physiotherapy setting
• Strong organizational and multitasking skills
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office (Word, Excel, etc.)
• Knowledge of basic medical terminology or willingness to learn
• A positive, friendly demeanor with a professional attitude

Responsibilities

• Greet and assist patients, ensuring a positive and welcoming experience
• Manage patient scheduling, including appointments and follow-up calls
• Answer phone calls and respond to emails, addressing inquiries or directing them to the appropriate team member
• Maintain and organise patient records, ensuring confidentiality and accuracy
• Process patient billing, insurance claims, and payments
• Assist with inventory management of clinic supplies
• Perform general office duties such as filing, faxing, and data entry
• Support the physiotherapy team with administrative tasks as needed

Job description

Northern Districts Physiotherapy and Sports Clinic in Sydney is seeking an organized Administrative Assistant to join our clinical team. You will support front desk operations, patient scheduling, billing, records, and therapist administration.

Experience in medical administration, strong multitasking and communication skills, and MS Office proficiency are essential. A professional, confidential approach is required to deliver excellent patient care.