Admin/ Front Desk Officer

Mount Druitt Ethnic Communities Agency; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Mount Druitt Ethnic Communities Agency is seeking an administrative assistant to support migrant services at our Sydney-based reception. The role involves providing information and referrals to clients in person, by phone and email, triaging referrals, and responding to general enquiries.

You will maintain a bilingual information hub, manage referrals data, and coordinate sessional services and client registrations.

Qualifications

• Experience providing information and referrals to clients at reception or via phone/email.
• Ability to triage and refer clients to internal/external services.
• Strong communication and customer service skills.

Responsibilities

• Provide information and referrals to clients at reception in person, by phone and email.
• Triage and refer clients to appropriate internal and external services at reception.
• Respond to general enquiries.
• Maintain bilingual information hub with up-to-date information to support clients.
• Maintain a referrals database with current information to support clients and staff.
• Manage sessional services as required, including appointments and information dissemination.
• Register clients for sessions and centre activities.
• Record and enter statistics.
• Maintain staff movement system.
• Provide access to centre facilities (photocopying, fax).
• Supervise and support volunteers.
• Undertake other administrative tasks (statistical collection, referral notes).
• Participate in agency events (open days, refugee week, family events, AGM).
• Participate in regular supervision and support processes.
• Undertake other duties as requested by management.

Job description

• Provide information and referral to clients at reception in person, and via phone and email
• Triage and refer clients to appropriate internal and external services at reception
• Respond to general enquiries
• Maintain bilingual information hub with relevant and up to date information to support clients
• Maintain a referrals database with relevant and up to date information to support clients and staff
• Manage sessional services as required, including making appointments and sending information to relevant persons
• Manage the registration of clients to sessions and centre activities
• Record and enter statistics
• Maintain staff movement system
• Provide clients with access to centre facilities, such as photocopying and fax
• Undertake supervision and support of volunteers
• Undertake administrative tasks related to the role, eg statistical collection, referral notes, etc.,
• Partake in agency events such as open days, refugee week events, families events, annual general meeting
• Partake in regular supervision and support processes
• Undertake other duties as requested by management

Category

Migrant Services

Commitment

Regular - more than 6 months

Type Of Work

Administration & Office Management,

Time Required

One to three days per week - Wed/ Thurs /Friday 9am - 5pm each day. Availabilities can be negotiated

Training

Must participate in WHS induction and workplace orientation, as well as on going training once per month.