Senior Receptionist

united medical centre caboolture; Caboolture; On-site; AUD 50,000 - 70,000; Full time

Job summary

United Medical Centre Caboolture is seeking a professional front-desk receptionist to provide friendly, compassionate service to patients and visitors in a busy primary care setting. You will manage inquiries, coordinate appointments and maintain clinician diaries while ensuring accurate registrations, billing and privacy compliance.

You will support junior reception staff, assist with onboarding and help optimise reception workflows to minimise delays and waiting times.

Qualifications

• Front-desk reception in a healthcare setting is preferred.
• Experience processing registrations, referrals and medical records.
• Ability to liaise with clinicians and coordinate patient bookings.

Responsibilities

• Provide professional, friendly front-desk service to patients and visitors.
• Manage patient enquiries in person, by phone and by email promptly.
• Coordinate appointments, cancellations, rescheduling and follow-ups.
• Maintain clinician diaries and schedule efficiently.
• Process registrations, referrals and medical records accurately.
• Handle Medicare and private billing and related payments.
• Maintain confidential patient information and privacy compliance.
• Liaise with doctors, nurses and external providers.
• Assist onboarding and training of new reception staff.
• Support junior reception staff and oversee workflows.
• Monitor schedules to minimise delays and waiting times.
• Address patient concerns professionally and escalate when needed.
• Keep reception and waiting areas clean, welcoming and organized.
• Support stock control, ordering and general practice administration.
• Assist Practice Manager with administrative tasks and operational requirements.
• Ensure compliance with policies, confidentiality and WHS requirements.

Skills

Reception duties

Patient enquiries

Appointment scheduling

Billing

Privacy compliance

Staff training

Team support

Job description

Provide professional, friendly and compassionate front-desk service to patients and visitors.

Manage patient enquiries in person, via telephone and email in a timely and professional manner.

Coordinate patient appointments, cancellations, rescheduling and follow-up bookings.

Manage clinician diaries and ensure appointments are scheduled efficiently.

Process patient registrations, referrals, medical records and relevant documentation.

Process Medicare, private health and other patient billing requirements accurately.

Manage payments, receipts, account enquiries and outstanding balances where required.

Maintain accurate and confidential patient information in accordance with privacy requirements.

Liaise with doctors, nurses, allied health professionals, specialists and external healthcare providers.

Coordinate referrals, correspondence, pathology results and other clinical documentation as required.

Assist with the onboarding and training of new reception and administration staff.

Provide day-to-day support and guidance to junior reception staff.

Assist with managing reception workflows and ensuring administrative procedures are followed.

Monitor appointment schedules and help minimise delays and patient waiting times.

Handle patient concerns and complaints professionally, escalating matters to management when appropriate.

Maintain a clean, organised and welcoming reception and waiting area.

Assist with stock control, ordering and general practice administration.

Support the Practice Manager and clinical team with administrative tasks and operational requirements.

Ensure compliance with practice policies, procedures, confidentiality and workplace health and safety requirements