Bilingual Front Desk & Client Services Officer

Mount Druitt Ethnic Communities Agency; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Mount Druitt Ethnic Communities Agency is seeking an administrative assistant to support migrant services at our Sydney-based reception. The role involves providing information and referrals to clients in person, by phone and email, triaging referrals, and responding to general enquiries.

You will maintain a bilingual information hub, manage referrals data, and coordinate sessional services and client registrations.

Qualifications

• Experience providing information and referrals to clients at reception or via phone/email.
• Ability to triage and refer clients to internal/external services.
• Strong communication and customer service skills.

Responsibilities

• Provide information and referrals to clients at reception in person, by phone and email.
• Triage and refer clients to appropriate internal and external services at reception.
• Respond to general enquiries.
• Maintain bilingual information hub with up-to-date information to support clients.
• Maintain a referrals database with current information to support clients and staff.
• Manage sessional services as required, including appointments and information dissemination.
• Register clients for sessions and centre activities.
• Record and enter statistics.
• Maintain staff movement system.
• Provide access to centre facilities (photocopying, fax).
• Supervise and support volunteers.
• Undertake other administrative tasks (statistical collection, referral notes).
• Participate in agency events (open days, refugee week, family events, AGM).
• Participate in regular supervision and support processes.
• Undertake other duties as requested by management.

Job description

Mount Druitt Ethnic Communities Agency is seeking an administrative assistant to support migrant services at our Sydney-based reception. The role involves providing information and referrals to clients in person, by phone and email, triaging referrals, and responding to general enquiries.

You will maintain a bilingual information hub, manage referrals data, and coordinate sessional services and client registrations.