Reception

PK.SM Counselling Services; Canterbury-Bankstown; On-site; AUD 55,000 - 65,000; Full time

Job summary

PK.SM Counselling Services in Bankstown, NSW seeks a receptionist and administrative assistant for a full-time role (38 hours/week, Mon–Thu; Fridays off). The position requires fluency in English and Arabic to serve a diverse client base.

Responsibilities include answering calls, greeting visitors, processing payments (Medicare bulk billing and insurers), and preparing reports. Proficiency in Word and web browsers is essential, with strong communication and organizational skills.

Qualifications

• 2+ years experience in a similar role (or equivalent TAFE certification).
• Excellent computer skills, particularly Word and Chrome/Edge/Firefox.
• Excellent verbal communication skills, both in person and over the telephone.
• Excellent written communication skills, including spelling and grammar.
• Excellent interpersonal and client service skills.
• Ability to follow existing procedures, but to exercise initiative when appropriate.
• Time management & organisational skills to handle multiple tasks and ensure reports are completed in a timely manner.
• Strong attention to detail.
• Hold, or be able to obtain, Police and Working with Children checks.

Responsibilities

• Answering phone calls, handling enquiries and booking appointments
• Greeting clients and visitors as they arrive
• Processing payments – including Medicare bulk billing and invoicing compensation insurers
• Preparing and sending reports and other correspondence
• Maintaining office cleanliness

Skills

Fluent English

Arabic speaking

Verbal communication

Written communication

Interpersonal skills

Initiative

Time management

Attention to detail

Client service

Microsoft Word

Web browsers

Education

TAFE certification or 2+ years experience

Tools

ZandaHealth (PowerDiary)

Job description

PK.SM Counselling Services – Bankstown NSW

We are seeking a candidate to be our receptionist and administrative assistant. This is a full time position (38 hours per week), working Monday to Thursday, with every Friday off.

Due to our clients’ ethnicity, the role requires someone who is fluent in English and speaks Arabic.

Key responsibilities

• Answering phone calls, handling enquiries and booking appointments
• Greeting clients and visitors as they arrive
• Processing payments – including Medicare bulk billing and invoicing compensation insurers
• Preparing and sending reports and other correspondence
• Maintaining office cleanliness

About you

• 2+ years experience in a similar role (or equivalent TAFE certification), preferably using ZandaHealth (formerly PowerDiary)
• Excellent computer skills, particularly with Word and Chrome/Edge/Firefox
• Excellent verbal communication skills, both in person and over the telephone
• Excellent written communication skills, including spelling and grammar
• Excellent interpersonal and client service skills
• The ability to follow existing procedures, but to exercise initiative when appropriate
• Time management & organisational skills to handle multiple tasks and ensure reports are completed in a timely manner
• Strong attention to detail
• Hold, or be able to obtain, Police and Working with Children checks

About us

We are a long-established private Counselling Practice in Bankstown (near trains/buses), dealing with a variety of Australian and Middle Eastern clients.