Activations Team Lead | Fintech Payments, Inbound Growth

Pointer Strategy; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

pay.com.au in Melbourne is seeking an Activation Team Lead for a B2B payments fintech. The role focuses on coaching a phone-based activation team, driving key metrics, and scaling a growing operation with inbound demand.

You will stay hands-on with customers while shaping strategy, process, and product feedback, reporting to the Head of Activations. The position offers a base salary of 90K–110K AUD plus super, with an OTE of 150K–170K AUD, reflecting strong incentives for targets achieved as the

Qualifications

• You've coached or led a target-driven phone team as a team lead, senior or player-coach, and call quality and results went up because of it
• You're still a strong performer yourself and want to stay close to customers
• You make decisions instead of escalating everything and waiting for approval
• You stay structured under volume. Priorities are clear, loops get closed and nobody has to chase you
• Your feedback is clear, kind and direct, and people come to you because it helps
• You see Salesforce discipline as part of the job, not admin

Responsibilities

• Coach on real calls. Review them, give direct feedback, and measure it by what happened for the customer, not whether the script was followed
• Own the team’s numbers: speed to contact, time to first transaction, verification-to-transaction conversion and call QA
• Get new starters up to speed quickly and turn what your best people do into how the whole team works
• Balance workloads and spot who needs support before follow-ups slip
• Be the first point of escalation on complex customer situations. Make the call, resolve it, and take the root-cause themes to leadership
• Carry your own customer portfolio. You stay on the phones
• Keep Salesforce clean and the team on SLA, then use the data to find what’s broken and fix it
• Work with Sales, Product and RevOps to clear blockers for customers

Job description

pay.com.au in Melbourne is seeking an Activation Team Lead for a B2B payments fintech. The role focuses on coaching a phone-based activation team, driving key metrics, and scaling a growing operation with inbound demand.

You will stay hands-on with customers while shaping strategy, process, and product feedback, reporting to the Head of Activations. The position offers a base salary of 90K–110K AUD plus super, with an OTE of 150K–170K AUD, reflecting strong incentives for targets achieved as the