Activations Team Lead- Fintech

Pointer Strategy; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

pay.com.au in Melbourne is seeking an Activation Team Lead for a B2B payments fintech. The role focuses on coaching a phone-based activation team, driving key metrics, and scaling a growing operation with inbound demand.

You will stay hands-on with customers while shaping strategy, process, and product feedback, reporting to the Head of Activations. The position offers a base salary of 90K–110K AUD plus super, with an OTE of 150K–170K AUD, reflecting strong incentives for targets achieved as the

Qualifications

• You've coached or led a target-driven phone team as a team lead, senior or player-coach, and call quality and results went up because of it
• You're still a strong performer yourself and want to stay close to customers
• You make decisions instead of escalating everything and waiting for approval
• You stay structured under volume. Priorities are clear, loops get closed and nobody has to chase you
• Your feedback is clear, kind and direct, and people come to you because it helps
• You see Salesforce discipline as part of the job, not admin

Responsibilities

• Coach on real calls. Review them, give direct feedback, and measure it by what happened for the customer, not whether the script was followed
• Own the team’s numbers: speed to contact, time to first transaction, verification-to-transaction conversion and call QA
• Get new starters up to speed quickly and turn what your best people do into how the whole team works
• Balance workloads and spot who needs support before follow-ups slip
• Be the first point of escalation on complex customer situations. Make the call, resolve it, and take the root-cause themes to leadership
• Carry your own customer portfolio. You stay on the phones
• Keep Salesforce clean and the team on SLA, then use the data to find what’s broken and fix it
• Work with Sales, Product and RevOps to clear blockers for customers

Job description

Activation Team Lead | B2B Payments Fintech | $90K to $110K Base + $150K to $170K OTE | Melbourne

Standout seller. Proven team lead. Ready for the next level.

A high-growth fintech. A product people want. Plenty of room to grow.

pay.com.au is an Australian fintech that has raised $18 million. Revenue is strong. Demand is real.

The product lets Australian businesses pay suppliers, bills and the ATO by card and earn rewards points on those payments. Money businesses were already spending now works harder for them. It sells because it solves an actual problem.

Growth is inbound-led. Sales brings customers in. Activations turns them into real customers by taking new accounts from verification to their first transaction, and making sure pay.com.au becomes part of how the business runs.

The team is growing. It needs a lead who can sell, coach and get the whole team to target.

Why this role

• $90K to $110K base + super, $150K to $170K OTE (around $60K variable at target)

• $18M raised and strong revenue

• Inbound demand driving growth, so your team works inbound and portfolio accounts, not cold lists

• A growing team, so you shape how it scales instead of just inheriting it

• You report directly to the Head of Activations and get a real say on strategy, process and product feedback

• Based at pay HQ in Melbourne

What you’ll actually do

• Coach on real calls. Review them, give direct feedback, and measure it by what happened for the customer, not whether the script was followed

• Own the team’s numbers: speed to contact, time to first transaction, verification-to-transaction conversion and call QA

• Get new starters up to speed quickly and turn what your best people do into how the whole team works

• Balance workloads and spot who needs support before follow-ups slip

• Be the first point of escalation on complex customer situations. Make the call, resolve it, and take the root-cause themes to leadership

• Carry your own customer portfolio. You stay on the phones

• Keep Salesforce clean and the team on SLA, then use the data to find what’s broken and fix it

• Work with Sales, Product and RevOps to clear blockers for customers

Who this suits

You don’t need a manager title. What matters is that you can sell, and you’ve made a phone-based team better and can show how.

• You’ve coached or led a target-driven phone team as a team lead, senior or player-coach, and call quality and results went up because of it

• You’re still a strong performer yourself and want to stay close to customers

• You make decisions instead of escalating everything and waiting for approval

• You stay structured under volume. Priorities are clear, loops get closed and nobody has to chase you

• Your feedback is clear, kind and direct, and people come to you because it helps

• You see Salesforce discipline as part of the job, not admin

Onboarding or activation experience in fintech, payments or SMB SaaS helps, but it’s not essential. Coaching that lifts results and the judgement to act quickly matter more.

Why this one’s different

This isn’t a desk job with a team attached. You coach on real calls, take your own, and make decisions without waiting for permission.

You’re backed by a product customers want and variable pay that rewards results.

If that sounds like how you already work, let’s talk.