Activation Team Lead – Drive Onboarding & Revenue Growth

pay.com.au; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

pay.com.au is expanding its Activation Team in Melbourne. We are seeking an Activation Team Lead to guide a fast-growing group through verification to first transaction, driving activation metrics and customer outcomes.

You will coach, streamline processes, and collaborate with Sales and Product to implement improvements. Ideal candidates have 1–2 years of team leadership in a high-volume sales environment, strong communication, and a customer-focused mindset.

Qualifications

• 1–2 years+ leading a team of salespeople.
• Strong people leadership and initiative.
• Structured, reliable with attention to detail under pressure.

Responsabilités

• Lead and support your team of direct reports as their go-to person each day.
• Coach on real customer calls to lift call quality and customer experience.
• Own team activation outcomes: speed to first contact, first transaction and conversion.
• Run operations well: manage leads, pipeline and call centre metrics, and fix broken processes.
• Turn customer feedback and activation data into improvements with Sales and Product.

Connaissances

Team leadership

Coaching

Customer-focused

Clear communicator

Outils

Salesforce

Description du poste

pay.com.au is expanding its Activation Team in Melbourne. We are seeking an Activation Team Lead to guide a fast-growing group through verification to first transaction, driving activation metrics and customer outcomes.

You will coach, streamline processes, and collaborate with Sales and Product to implement improvements. Ideal candidates have 1–2 years of team leadership in a high-volume sales environment, strong communication, and a customer-focused mindset.