Activations Team Lead

pay.com.au; Melbourne; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

pay.com.au is expanding its Activation Team in Melbourne. We are seeking an Activation Team Lead to guide a fast-growing group through verification to first transaction, driving activation metrics and customer outcomes.

You will coach, streamline processes, and collaborate with Sales and Product to implement improvements. Ideal candidates have 1–2 years of team leadership in a high-volume sales environment, strong communication, and a customer-focused mindset.

Formación

• 1–2 years+ leading a team of salespeople.
• Strong people leadership and initiative.
• Structured, reliable with attention to detail under pressure.

Responsabilidades

• Lead and support your team of direct reports as their go-to person each day.
• Coach on real customer calls to lift call quality and customer experience.
• Own team activation outcomes: speed to first contact, first transaction and conversion.
• Run operations well: manage leads, pipeline and call centre metrics, and fix broken processes.
• Turn customer feedback and activation data into improvements with Sales and Product.

Conocimientos

Team leadership

Coaching

Customer-focused

Clear communicator

Herramientas

Salesforce

Descripción del empleo

About Us

pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises.

About Us

pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction. Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency. At pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.

Why join us?

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.
• Enjoy flexible working arrangements and a great work-life balance.
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion!
• Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career.
• Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy.

Activation Team Lead

Our Activations team, guides new inbound and portfolio accounts through verification to their first transaction, getting Australian businesses earning the rewards they deserve and embedding pay.com.au into their business. As the Activation Team Lead, you’ll be a leader-coach: leading and supporting a team of direct reports day to day. The real opportunity is owning activation outcomes across the whole team, own operational metrics, fix the broken points in how accounts flow, and help shape how a growing team works, all built around the customer.

Responsibilities

• Lead and support your team of direct reports as their go-to person each day.
• Coach on real customer calls to lift call quality and customer experience.
• Own team activation outcomes: speed to first contact, first transaction and conversion.
• Run operations well: manage leads, pipeline and call centre metrics, and fix broken processes.
• Turn customer feedback and activation data into improvements with Sales and Product.

About You

• 1-2 years + leading a team of sales people.
• A strong people leader, consistent performer, willing to support others and take initiative.
• An approachable communicator who gives clear and constructive feedback.
• Structured and reliable, with strong attention to detail and follow-through under pressure.
• Experience within a large sales environment (call Centre or similar)
• Resilient and positive in a fast-paced, target-driven environment.
• Strong customer focus, ethical selling and disciplined use of Salesforce or a similar CRM.

We know not everyone will meet every requirement, and that's okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.

A few more things...

Successful candidates joining the team will need to complete a National Police Record Check.

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.