Activation Sales Lead — Fintech, Inbound Growth & Coaching

Pointer; Melbourne; On-site; AUD 150,000 - 170,000; Full time

Job summary

Pointer in Melbourne is seeking an Activation Team Lead for our B2B payments fintech. You will coach a target-driven phone team, drive inbound growth, and take ownership from verification to first transaction while ensuring our platform becomes essential to customers’ operations.

You will shape strategy, coach on live calls, and enable rapid scaling of the team with direct leadership input and data-driven improvements. This role sits at the heart of our growth engine.

Qualifications

• Experience coaching or leading a target-driven phone team.
• Strong performance mindset; stay close to customers.
• Ability to make decisions without escalation.
• Structured under volume with clear priorities.
• Clear, direct feedback that helps people improve.
• Salesforce discipline and data-driven approaches.

Responsibilities

• Coach on real calls, review them and measure impact on the customer.
• Own the team’s numbers: speed to contact, time to first transaction, verification-to-transaction conversion, and QA.
• Get new starters up to speed quickly and turn best practices into team-wide process.
• Balance workloads and spot who needs support before follow-ups slip.
• Be the first escalation on complex customer situations; make the call and address root causes.
• Carry your own customer portfolio and stay on the phones.
• Keep Salesforce clean and the team on SLA, using data to fix what’s broken.
• Work with Sales, Product and RevOps to clear blockers for customers.

Skills

Team leadership

Phone sales

Coaching

Tools

Salesforce

Job description

Pointer in Melbourne is seeking an Activation Team Lead for our B2B payments fintech. You will coach a target-driven phone team, drive inbound growth, and take ownership from verification to first transaction while ensuring our platform becomes essential to customers’ operations.

You will shape strategy, coach on live calls, and enable rapid scaling of the team with direct leadership input and data-driven improvements. This role sits at the heart of our growth engine.