Account Manager

Network Insurance House; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Bonus opportunities across all roles

12 weeks paid parental leave

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House (NIH) is seeking an Account Manager to join our Sydney CBD or Tuggerah branch. You will manage an established SME and professional services portfolio, service renewals, endorsements, and day-to-day client needs with high-quality insurance advice.

You will report to the Senior Account Manager and work with an experienced broker in professional risks. Strong knowledge across PI, liability, and other lines is essential, with a focus on client retention and growth.

Qualifications

• Minimum 10 years’ experience in commercial insurance broking or underwriting.
• At least 2 years in an Account Manager role within broking.
• Tier 1 Broking qualification essential.
• Solid knowledge of PI, General Liability, Business Package, Property, Management Liability, Cyber and Commercial Motor.

Responsibilities

• Manage an allocated portfolio of SME and professional services clients, including renewals and endorsements.
• Build and maintain strong client relationships through proactive engagement and advice.
• Identify coverage gaps and cross-selling opportunities to grow accounts.
• Liaise with insurers to negotiate terms and resolve coverage issues.
• Ensure documentation and compliance standards are maintained.
• Collaborate with servicing and new business teams to deliver a seamless client experience.

Skills

Portfolio management

Renewals

Insurer relationships

Cross-selling

Professional Indemnity

General Liability

Commercial insurance

Client engagement

Education

Tier 1 Broking qualification

Job description

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’re currently looking for an Account Manager to join our Sydney CBD or Tuggerah branch. In this role, you’ll take ownership of a well-established portfolio, built on strong relationships and trust.

About the Role
Key requirements of the role will be focused towards servicing, retaining and growing existing client accounts. New business for this portfolio is handled by a dedicated team who manages new client acquisition and onboarding. This will allow the successful candidate to prioritise servicing the existing portfolio.

Reporting to the Senior Account Manager on a portfolio directly overseen by the Chief Broking Officer.

You will be working alongside a highly experienced broker with extensive experience in professional risks. In this role, you will contribute to portfolio management, technical advice, insurer relationships and high-quality service delivery.

• Manage an allocated portfolio of existing SME and professional services clients, including renewals, endorsements and day-to-day servicing
• Build and maintain strong client relationships through proactive engagement, responsive service and practical insurance advice
• Identify coverage gaps, cross-selling opportunities and ways to strengthen client retention and grow existing accounts
• Provide technical advice across Professional Indemnity, General Liability, Business Package, General Property, Management Liability, Cyber and Commercial Motor
• Manage renewals, insurer referrals and endorsements across scheme and non-scheme policies
• Liaise with insurers to negotiate terms, resolve coverage issues and achieve appropriate outcomes for clients
• Maintain accurate documentation, compliance standards and consistent service quality
• Work collaboratively with the servicing and new business teams to deliver a seamless client experience
• Identify opportunities to improve workflows, reduce errors and increase servicing efficiency

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’re currently looking for an Account Manager to join our Sydney CBD or Tuggerah branch. In this role, you’ll take ownership of a well-established portfolio, built on strong relationships and trust.

About the Role
Key requirements of the role will be focused towards servicing, retaining and growing existing client accounts. New business for this portfolio is handled by a dedicated team who manages new client acquisition and onboarding. This will allow the successful candidate to prioritise servicing the existing portfolio.

Reporting to the Senior Account Manager on a portfolio directly overseen by the Chief Broking Officer.

You will be working alongside a highly experienced broker with extensive experience in professional risks. In this role, you will contribute to portfolio management, technical advice, insurer relationships and high-quality service delivery.

• Manage an allocated portfolio of existing SME and professional services clients, including renewals, endorsements and day-to-day servicing
• Build and maintain strong client relationships through proactive engagement, responsive service and practical insurance advice
• Identify coverage gaps, cross-selling opportunities and ways to strengthen client retention and grow existing accounts
• Provide technical advice across Professional Indemnity, General Liability, Business Package, General Property, Management Liability, Cyber and Commercial Motor
• Manage renewals, insurer referrals and endorsements across scheme and non-scheme policies
• Liaise with insurers to negotiate terms, resolve coverage issues and achieve appropriate outcomes for clients
• Maintain accurate documentation, compliance standards and consistent service quality
• Work collaboratively with the servicing and new business teams to deliver a seamless client experience
• Identify opportunities to improve workflows, reduce errors and increase servicing efficiency

This role offers an excellent opportunity to step into a more senior position or further establish yourself as a trusted risk advisor, with the autonomy and support to shape and make the portfolio your own. You’ll work closely with a highly experienced broker specialising in Professional Risks, while also benefiting from the support of a dedicated Account Executive.

About You

You will work alongside the new business team, who manage new client acquisition and onboarding, while your key focus will be on managing the existing portfolio, handling renewals, endorsements and providing coverage advice to clients.

You will bring:

• Minimum 10 years’ experience in commercial insurance broking or underwriting, including at least 2 years in an Account Manager role within broking
• Sound knowledge of Professional Indemnity insurance and a solid understanding of general insurance products, particularly Liability and SME commercial insurance
• Experience servicing SME clients and managing a portfolio of existing commercial insurance accounts
• Experience managing renewals, endorsements, insurer negotiations and client coverage requirements with minimal supervision
• Demonstrated ability to retain and develop client relationships, identify cross-selling opportunities and contribute to portfolio growth
• Strong client engagement and communication skills, with the ability to build trusted relationships with professional services clients
• Experience working with multiple insurance classes and managing competing client and renewal deadlines
• Tier 1 Broking qualification (essential)

You’re someone who takes ownership, enjoys problem-solving, and thrives in a fast-paced, client-focused environment.

Perks & Benefits
At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us
Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Management and Specialty Industry Risks.
NIH wasformed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.
Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.
Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.