Account Director

Network Insurance House; South Australia; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus opportunities across all roles

12 weeks paid parental leave for both 

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House is seeking a senior leader to manage a substantial corporate client portfolio with a strong emphasis on financial lines. You will work closely with the General Manager of South Australia to drive growth, strengthen client relationships and lead a team of Senior Account Brokers.

The role combines strategic leadership with hands-on client engagement, ensuring top-tier service levels while mentoring staff and expanding the portfolio across national clients.

Qualifications

• Advanced knowledge of insurance principles and practice including claims knowledge, products and services.
• Advanced verbal and written communication skills.
• Strong presentation skills.
• Strong ability to work autonomously.
• Advanced decision-making skills.

Responsibilities

• Provide unparalleled standard of customer service with every interaction.
• Proactively develop understanding of clients' industry and operational requirements.
• Strengthen and deepen client relationships through face-to-face interactions.
• Maintain and build insurer and stakeholder relationships.
• Identify and conduct thorough risk reviews for all clients.
• Ensure adherence to regulatory and company policies and guidelines.
• Explain products and coverage and provide options including referrals as needed.
• Process new business, renewals, amendments, certificates of currency and endorsements, quotes using internal and external platforms.
• Develop growth opportunities in the existing portfolio to meet financial targets.

Job description

About the Role

The role will suit an individual who can balance strong technical broking expertise with a proactive, outward-facing service approach. We are particularly interested in candidates who have extensive financial lines experience, are confident managing complex corporate client relationships and can take ownership of client engagement while supporting the development and performance of the team.

Reporting to the General Manager in South Australia you will:

• Provide unparalleled standard of customer service with every interaction
• Proactively develop a strong understanding of the clients' industry,businessand operational requirements
• Proactively strengthen and deepen the relationship with our clients through every interaction with a focus onface-to-faceinteractions
• Maintain and build insurer and other stakeholder relationships
• Identifyingandconducta thorough risk review process for all clients
• Strong adherence toregulatory and compliance standards, organisational policies,processesand guidelines
• Ensure that all clients have a full understanding of products and covers they hold and where relevant provide options to solve including through internal and external referral partners
• Process new business, renewals, amendments, certificates of currency and endorsements, quotesutilisingvarious internal and external technology platforms
• Develop and convert growth opportunities in existing client portfolio to achieve financial targets

This is a permanent senior leadership opportunity, offering the chance to manage a substantial corporate client portfolio with a strong focus on financial lines, while working closely with the General Manager of South Australia to drive portfolio growth, strengthen client relationships and lead and mentor a team of Senior Account Brokers.

About You

You are commercially minded, confident in a senior client-facing capacity and capable of building strong relationships both internally and externally. Equipped with the leadership skills required to support and mentor Senior Account Brokers while contributing to the ongoing growth and success of the South Australian team.

To succeed in this role, you'll bring

To succeed in this role, you'll bring:

• Advanced knowledge of insurance principles and practice including claims knowledge, products and services, industryparticipantsand the role of the insurance broker
• Advanced verbal and written communication skills
• Sound presentation skills
• Strong ability to work autonomously
• Advanced decision-making skills
• Strong customer service skills
• Advanced stakeholder engagement and rapport building capability

This role would suit an experienced insurance broker looking to step into a senior leadership position, combining their financial lines expertise and corporate client relationship management skills with the opportunity to mentor a team, grow a substantial portfolio and contribute to the ongoing success of a growing brokerage.

Perks & Benefits

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us

Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers' Compensation, Claims Management and Specialty Industry Risks.

NIH was formed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.

Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.

Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.

If you’re looking to build a career in insurance and want to work with a respected, forward-thinking organisation.