Assistant Claims Executive

Network Insurance House; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

12 weeks paid parental leave

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House is looking for an Assistant Claims Executive to join our Melbourne or Brisbane team. You will support the day-to-day motor claims management and provide administrative and operational support to the broader claims team.

You may be early in your insurance career or have experience in claims, insurance administration, or a similar customer-focused role. A proactive attitude and strong communication skills will help you thrive in this fast-paced, collaborative environment.

Qualifications

• Entry to mid-level in claims, insurance administration, or customer-focused roles.
• Organised, proactive and able to work in a fast-paced team.
• Willingness to learn and develop a career in insurance and claims.

Responsibilities

• Triage and lodge new motor claims, ensuring all required information is gathered and submitted to insurers.
• Monitor the claims inbox, respond to requests, and follow up with clients, insurers, and service providers.
• Support the end-to-end management of motor claims, including managing your own portfolio.
• Maintain accurate claim records, track progress, and support the broader claims team to deliver positive client outcomes.

Tools

CRM software

Job description

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’re currently looking for an Assistant Claims Executive to join our Melbourne or Brisbane branch.

About the Role

As an integral member of our national team, the Assistant Claims Executive supports the day-to-day management of motor insurance claims, while also providing administrative and operational support to the broader claims team.

You’ll play a key role in ensuring claims are managed efficiently and clients receive a high level of service throughout the process.

In this role you will:

• Triage and lodge new motor claims, ensuring all required information is gathered and submitted to insurers
• Monitor and manage the claims inbox, responding to requests and following up with clients, insurers, and service providers
• Support the end-to-end management of motor claims, including managing your own portfolio
• Maintain accurate claim records, track progress, and support the broader claims team to deliver positive client outcomes

About You

You may be early in your insurance career or already have experience in claims, insurance administration, or a similar customer-focused role. You’re organised, proactive, and enjoy working in a fast-paced team environment.

To succeed in this role, you’ll bring:

• Strong communication and customer service skills
• Excellent organisational skills and attention to detail
• The ability to manage multiple tasks and meet deadlines
• Confidence building relationships with clients, insurers, and internal stakeholders
• A proactive attitude with a genuine interest in developing your career in insurance and claims
• Previous experience in insurance will be highly regarded but not essential, as training and support are provided

Perks & Benefits

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us

Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Management and Specialty Industry Risks.

NIH wasformed in 2025 through the strategic integration of Network Insurance Group (established 1995) and Insurance House (established 1983), creating a leading Australian risk advisor.

Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.

Today we employ over 400 people in 25 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.