Senior Claims Executive

Network Insurance House; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus opportunities across all roles

12 weeks paid parental leave for both-

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House in Melbourne is seeking a Senior Claims Executive to manage a portfolio of general insurance claims. You will drive end-to-end claims from lodgment to settlement, maintaining accurate records and delivering fair, timely outcomes for clients and stakeholders.

Join a team known for its strong culture, supportive environment, and commitment to professional development, with opportunities to train and develop across the broader claims and broking teams.

Qualifications

• General insurance claims experience is required.
• Ability to manage end-to-end claims with accuracy and timeliness.
• Strong communication with clients, brokers, and insurers.

Responsibilities

• Manage end-to-end claims from lodgment through to settlement.
• Assess policy information and support claims decisions.
• Collaborate with clients, brokers, insurers and service providers.

Skills

Claims handling

Stakeholder mgmt

Autonomy

Communication

Job description

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.

AbouttheRole

Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.

AsaSeniorClaimsExecutive,youwill:

• Manageend-to-endclaimsfromlodgmentthroughtosettlement
• Assesspolicyinformationandsupportclaimsdecision-making
• Liaisewithclients,brokers,insurers,andserviceproviders
• Proactivelyseekopportunitytodevelopprofessionally
• Maintainaccuraterecordsinlinewithcompliancerequirements
• Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
• Workcollaborativelywiththewiderclaimsandbrokingteams
• Proficientlylearnandusemultipletechnologyplatforms

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.

AbouttheRole

Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.

AsaSeniorClaimsExecutive,youwill:

• Manageend-to-endclaimsfromlodgmentthroughtosettlement
• Strongabilitytoworkautonomously
• Assesspolicyinformationandsupportclaimsdecision-making
• Liaisewithclients,brokers,insurers,andserviceproviders
• Provideregularupdatesandclearcommunicationtoallstakeholders
• Considerationofpolicycoveragetoidentifypotentialindemnityissues
• Reviewdocumentation,correspondence,andsettlementdetails
• Proactivelyseekopportunitytodevelopprofessionally
• Maintainaccuraterecordsinlinewithcompliancerequirements
• Strongtimemanagementskillsandabilitytoprioritiesandmeetkey deadlines
• Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
• Supportandexecutedisputeresolutionandcontributetopositive outcomes
• Workcollaborativelywiththewiderclaimsandbrokingteams
• Proficientlylearnandusemultipletechnologyplatforms

Thisroleoffersvariety,autonomy,andtheopportunitytodevelopyour expertise withinasupportivenationalteamenvironment.

AboutYou

Youareaproactiveclaimsprofessionalwhoenjoysworkinginafast pacedenvironment,whileprovidingeffectiveandefficientcommunicationand supporttoallstakeholders.

Youwillbring:

• Experienceingeneralinsuranceclaims(end-to endexposurepreferred)
• Advancedcustomerserviceskills
• Advancedattentiontodetailandorganisationalskills
• Strongstakeholderengagementandrapportbuildingcapability
• Strongcommunicationandstakeholdermanagementskills
• Confidencemanagingcompetingpriorities
• Acollaborative,team-focusedapproach
• Awillingnesstolearnanddevelopprofessionally

You take ownership of your work, communicate clearly, and are motivated by achieving strong outcomes for clients.

Perks & Benefits

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us

Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Management and Specialty Industry Risks.

NIH wasformed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.

Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.

Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.