Account Manager

Network Insurance House; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunities across all roles

12 weeks paid parental leave for both/

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House in Adelaide is seeking an Account Manager or Senior Account Manager to manage a well-established client portfolio within general and professional insurance broking. You will own end-to-end broking services, including renewals and placements, while overseeing claims with a local team and building strong insurer relationships.

You will identify new business opportunities, mentor junior staff, and report on portfolio performance.

Qualifications

• This role requires proven experience as Account Manager or Senior Account Manager in general and professional insurance broking.
• Experience with SME and mid-market client portfolios across diverse industries.
• Strong technical knowledge of commercial insurance products.
• Ability to develop and execute new business strategy and pipeline.
• Excellent relationship-building and communication skills.
• Experience in claims process management with internal teams.
• Responsibilities include portfolio performance reporting and mentoring junior staff.
• Diploma qualification preferred or willingness to work towards.

Responsibilities

• Manage and grow a portfolio of valued clients.
• Deliver end-to-end broking services including renewals, endorsements, and placement.
• Oversee claims management with the internal claims team for positive client outcomes.
• Build and maintain strong relationships with clients and insurers.
• Identify and develop new business opportunities within the portfolio.
• Prepare submissions, negotiate with underwriters, and present tailored insurance solutions.
• Mentor a Junior Broker and contribute to a collaborative team environment.
• Accountability for portfolio performance and reporting.

Skills

Account management

Insurance broking

Relationship management

Portfolio management

Mentoring

Negotiation

Client service

Strategic thinking

Education

Diploma qualification (preferred)

Job description

Join us as we embark on an exciting new chapter following the strategic integration of two industry giants: Network Insurance Group and Insurance House. This integration is set to revolutionise the market, combining the strengths of both brokerages in a pioneering step for Steadfast Group.

We’re looking for an Account Manager or Senior Account Manager to join our Adelaide team and make a meaningful impact. In this role, you’ll take ownership of a well-established portfolio of long-standing clients, built on strong relationships and trust.

About the Role

This is an opportunity for an experienced broker to step into a key role within our SA branch, managing a diverse portfolio across SME and mid-market clients.

Reporting to the General Manager SA, you will:

• Manage and grow a portfolio of valued clients
• Deliver high quality end-to-end broking services, including renewals, endorsements, and placement
• Oversee claims management alongside a strong dedicated claims team with local presence, to ensure efficient and positive client outcomes
• Build and maintain strong relationships with clients and insurers
• Identify and develop new business opportunities within your portfolio
• Prepare submissions, negotiate with underwriters, and present tailored insurance solutions
• Work closely with and mentor a Junior Broker, contributing to a collaborative team environment

This role offers the scope of end-to-end management of client portfolio and provides mentorship to their team with your position as a trusted risk advisor. With the portfolio reflecting their level of skill, experience, and capability.

About You

You’re an experienced insurance professional who enjoys managing relationships, delivering tailored solutions and taking full accountability for the growth, retention and optimisation of the portfolio.

You will bring:

• Proven experience in an Account Manager or Senior Account Manager role within general and professional insurance broking
• Exposure to SME and/or mid-market clients across a range of industries
• Strong technical knowledge across commercial insurance products
• Develop and execute new business strategy and pipeline
• Excellent relationship-building and communication skills
• Manage claims process in conjunction with our internal claims department and other stakeholders
• Responsible for portfolio performance and reporting
• A proactive approach to managing and growing a portfolio
• The ability to mentor and support junior team members
• Diploma qualification (preferred or willingness to work towards)

You’re someone who takes ownership, enjoys problem-solving, providing opportunities to improve the technical complexity of others’ and thrives in a fast-paced, client-focused environment.

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us

Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Management and Specialty Industry Risks.

NIH was formed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.

Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.

Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.