Account Manager

Vertiv Group; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Vertiv Group in Melbourne is seeking an Account Manager to nurture client relationships while supporting Senior Key Account Managers with day-to-day tasks.

This role offers growth in sales, customer service and account management, requiring 2-5 years of experience, strong communication, and the ability to work with cross-functional teams.

Qualifications

• 2-5 years of experience in sales, customer service, or account management.
• High level of interpersonal, communication and negotiation skills.
• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required).
• Must have the right to live and work permanently in Australia.

Responsibilities

• Assist in managing a portfolio of existing client accounts and ensure satisfaction.
• Serve as primary & secondary contact for assigned clients and respond to inquiries.
• Support Key Account Managers with reports, presentations and reviews.
• Own internal processes for the accounts and support the key account manager.
• Collaborate with presales, supply chain and project delivery to meet client needs.
• Contribute to strategic account plans and account mapping.
• Support contracts reviews and negotiations.
• Monitor accounts to identify opportunities and expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate CRM records and update CRM systems.
• Attend client meetings with Senior Key Account Managers.
• Support bid management teams with project kickoffs and tender docs.

Job description

Job Description Description

Purpose of this role:

As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day‑to‑day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.

Key responsibilities:

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports, presentations, and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

WHS, Environment & Quality:

Comply with all Work, Health & Safety, Environment and Quality obligations. Actively promote safety in the workplace

Employees reporting to Incumbent N/A

Main contacts within Company

Pre-sales Engineering Supply Chain Legal Finance Service Sales

Specialist Knowledge:

2-5 years of experience in sales, customer service, or account management.

Practical Experience:

High level of computer literacy skills. Ability to track opportunities and familiar with CRM tools

Education/Qualification:

Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required). Must have the right to live and work permanently in Australia

Personal Attributes:

High level of interpersonal, communication and negotiation skills High level of business acumen High level of Time management skills and follow up. Ability to build relationships with clients quickly. Clear and fluent verbal communication skills. Entrepreneurial drive. Self-motivated, passionate and driven by targets