Account Manager

Ria Money Transfer, INC.; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ria Money Transfer, INC. is seeking an Account Manager to oversee client relationships, ensure customer satisfaction, and drive growth in a fast-paced financial services environment.

The role focuses on acting as the primary contact for clients, understanding their needs, and delivering tailored solutions to enhance their experience with our money transfer services. The candidate will develop sales plans, identify new opportunities, and collaborate with teams to achieve targets while maintaining

Qualifications

• Develop sales plans with goals, tactics and timelines to achieve targets.
• Identify new business opportunities through lead generation, networking and research.
• Conduct market and competitive analysis to identify growth opportunities.
• Provide regular updates to management on sales activity, market trends and threats.
• Negotiate pricing with customers for mutually beneficial deals.
• Foster a positive, collaborative team environment.
• Maintain accurate records of sales activities and customer interactions in the system.
• Ensure compliance with company policies and procedures.

Responsibilities

• Manage client relationships and act as primary contact for clients.
• Drive account growth and customer satisfaction.
• Coordinate sales collateral and branding that support business objectives.

Job description

Description

ABOUT THIS ROLE

We are seeking a dedicated and proactive Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth. You will act as the primary point of contact for our clients, understanding their needs and delivering solutions to enhance their experience with our services.

Key Responsibilities

Sales Growth and Revenue

• Develop sales plans that outline goals, tactics, and timelines for achieving sales targets
• Identify new business opportunities through effective lead generation activities including networking, and industry research.
• Conduct market analysis and competitive research to identify opportunities for growth.
• Provide regular updates to management regarding sales activities, market trends, and competitive threats.
• Perform competitive analysis to understand competitor strengths and weaknesses
• Negotiate pricing with customers to achieve mutually beneficial agreements
• Foster a positive and collaborative team environment.

Customer Relationship Management

• Build and maintain strong relationships with agents, partners, and stakeholders.
• Address customer concerns, resolve issues, and ensure customer satisfaction.

Sales Collateral and Branding

• Manage the development and deployment of sales collateral, and branding that support the Business effectiveness.

Administrative Duties

• Maintain accurate records of sales activities, customer interactions, and transactions in the system.
• Ensure compliance with company policies and procedures.