Account Lead - Facilities & Workplace Ops (Sydney)

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Account Lead to oversee the key client account across Australia and New Zealand. You will drive delivery of facilities management services, balance client relationships with hands-on operational leadership, and set the direction for workplace excellence.

Responsibilities include managing site budgets, coordinating with vendors, ensuring safe and well-maintained environments, leading teams, and implementing continuous improvement initiatives to

Qualifications

• 5+ years progressive experience in facilities management, property management, corporate services, or related leadership roles.
• Proven ability to lead vendor relationships and drive performance.
• Experience managing budgets and driving cost optimization.
• Strong client relationship skills with strategic and consultative approach.

Responsibilities

• Build and maintain strategic client relationships through proactive communication and reviews.
• Manage site operating budgets, financial processes, and forecasting with variance analysis.
• Lead day-to-day facilities operations including HVAC, electrical, plumbing, and life safety.
• Oversee vendor/contractor performance, SLAs, and continuous improvement initiatives.
• Provide event support and collaborate with workplace experience and security teams.
• Lead health, safety, and regulatory compliance programs and audits.
• Develop direct reports and foster a service-oriented culture focused on customer satisfaction.
• Drive data-driven improvements in service delivery and sustainability.

Skills

Facilities management

Vendor management

Budget management

Leadership

Client relationship management

Job description

Jones Lang LaSalle Incorporated is seeking an Account Lead to oversee the key client account across Australia and New Zealand. You will drive delivery of facilities management services, balance client relationships with hands-on operational leadership, and set the direction for workplace excellence.

Responsibilities include managing site budgets, coordinating with vendors, ensuring safe and well-maintained environments, leading teams, and implementing continuous improvement initiatives to