Account Lead

Everi Pty; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

JLL is seeking an Account Lead to oversee a key client account across Australia and New Zealand, driving facilities management excellence, vendor partnerships, and budget stewardship. The role blends strategic client relationship management with hands-on operational leadership to deliver safe, efficient, and high‑performing workplaces.

You will lead continuous improvement, manage HVAC, electrical, plumbing, and life-safety systems, and ensure regulatory compliance while guiding a team to achieve

Qualifications

• 5+ years of progressive experience in facilities management.
• Experience managing operating budgets and financial performance.
• Proven track record leading vendor relationships and accountability for service providers.
• Strong understanding of facilities operations, maintenance, and workplace services.
• Knowledge of Australian WHS legislation and regulatory requirements.

Responsibilities

• Build and maintain strategic client relationships through proactive communication and reviews.
• Manage site operating budgets, financial processes, and forecasting with monthly reporting.
• Lead day‑to‑day facilities operations, ensuring safety, cleanliness, and functionality.
• Oversee vendor and contractor relationships, ensuring performance and SLAs.
• Manage SDSK ticket lifecycle and coordination with users and vendors.
• Provide event support and coordinate with workplace experience and security teams.
• Drive continuous improvement through data analytics and process optimization.
• Develop and performance‑manage direct reports and nurture a service‑oriented culture.

Skills

Facilities management

Budget management

Vendor management

Leadership

Client relationships

WHS compliance

Job description

Job Description

As Account Lead for JLL's key client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable our client's business success. You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction.

This role requires a strategic leader who can balance client relationship management with hands-on operational execution, demonstrating strong business acumen alongside practical facilities expertise.

You will be the primary operational lead ensuring safe, efficient, well‑maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.

An Overview of the role:

Build and maintain strategic client relationships through proactive communication, regular business reviews, and consultative problem‑solving that aligns facilities strategies with business objectives

Manage site operating budgets, financial processes, cost optimization, capital planning, and provide accurate forecasting with monthly financial reporting and variance analysis

Lead day-to-day facilities operations ensuring sites remain safe, clean, and functional while managing HVAC, electrical, plumbing, and life safety systems through appropriate maintenance oversight

Oversee vendor and contractor relationships, holding partners accountable for performance standards, SLAs, and contractual obligations while driving continuous improvement

Manage SDSK ticket lifecycle (acknowledgment, updates, follow‑up, closure) in accordance with KPIs/SLAs and support move processes including coordination with user departments and vendors

Provide event support by collaborating with workplace experience and security teams on facilities coordination, setup, guest flow, and registration according to policies and procedures

Lead health, safety, and compliance programs including regular audits, incident management, emergency preparedness, contractor inductions, and maintaining regulatory compliance documentation

Develop and performance‑manage direct reports, fostering a service‑oriented culture focused on customer satisfaction, professional development, and cross‑functional collaboration

Drive continuous improvement initiatives through data analytics, technology adoption, process optimization, and best practice implementation to enhance service delivery and sustainability

Maintain comprehensive administrative oversight including documentation, recordkeeping, office services, occupant onboarding, space management, signage coordination, and facilities communications

About the Employer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves, You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On‑site -Sydney, NSW, Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

About the Candidate

5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles

Demonstrated success managing operating budgets and delivering financial performance

Proven track record leading vendor relationships and holding service providers accountable

Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services

Experience managing health, safety, and compliance requirements in commercial environments

Knowledge of Australian WHS legislation and workplace regulatory requirements

Demonstrated leadership capability including managing teams and driving performance

Strong client relationship management skills with ability to influence and build trust