Strategic Client Facilities Lead – National

Jones Lang LaSalle Incorporated; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Canberra, Australia, is seeking a Client National Facilities Manager to lead a geographically dispersed team and drive strategic client engagement across assigned portfolios.

You will manage monthly operations reporting, co-chair meetings, oversee client portals, audits, and training while partnering with the Relationship Director to develop service specifications and growth opportunities. 24/7 afterhours support provided.

Qualifications

• 3+ years in a strategic, multi-X account management environment.

Responsibilities

• Serve as key liaison between JLL and client stakeholders, developing and maintaining relationships through regular site attendance, co-chairing operational meetings, and engaging with entity staff across assigned portfolios.
• Develop and execute operational strategies aligned with organizational goals, ensuring consistency and compliance across assigned Entities.
• Oversee preparation of monthly operations reports, attend and minute operational meetings for nominated entities, and maintain oversight of client portals including regular audits and training facilitation.
• Assist in scoping, drafting, and finalizing Schedule 12s in coordination with workstream leads and support internal reporting including PDCM, compliance reports, and annual business planning updates.
• Track maintenance requirements, review asset registers, and ensure compliance management and financial oversight for assigned Entities.
• Monitor regular site attendance by facilities teams to ensure asset capture/validation, safety inspections, site condition assessments, and client engagement activities.
• Collaborate with Business Development to update collateral for growth opportunities across assigned entities.
• Identify process improvement opportunities to streamline operations and resolve difficulties with minimal disruption to business-as-usual activities.
• Provide 24/7 afterhours support for facilities management within the Entities portfolio.

Skills

Strategic account management

Business acumen

Communication

Team leadership

Stakeholder engagement

Education

Tertiary qualification in Building or Facility Management or Business Administration

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated in Canberra, Australia, is seeking a Client National Facilities Manager to lead a geographically dispersed team and drive strategic client engagement across assigned portfolios.

You will manage monthly operations reporting, co-chair meetings, oversee client portals, audits, and training while partnering with the Relationship Director to develop service specifications and growth opportunities. 24/7 afterhours support provided.