Account Executive - Australia

Action1; Mackay Regional; Presencial; AUD 39.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12% Superannuation

Variable remuneration

Staff discounts

Parental leave

Learning opportunities

Flexible hours

Descripción de la vacante

Telstra Retail is seeking a Customer Service & Sales Consultant (Expression of Interest) to deliver outstanding in-store experiences. You will help customers choose products and services, stay informed on the latest tech, and work with the team to achieve store goals.

Training and career growth opportunities are provided. Excellent communication, a solution‑oriented mindset, and a sales-driven attitude are preferred, with flexibility in part-time or full-time roles.

Formación

• Excellent communication and interpersonal skills.
• Ability to understand customer needs and provide solutions.
• Willingness to learn about Telstra products and services.

Responsabilidades

• Assist customers in-store to find right products and services.
• Stay up-to-date with latest Telstra gadgets and services.
• Meet and aim to exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming store environment.

Conocimientos

Customer service

Sales

Communication

Problem solving

Descripción del empleo

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type: Permanent

Closing Date: 30 Oct :59pm

Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in‑store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: (Starting at) $30.33 per hour*
• Plus 12% Superannuation
• Plus 10% Variable Remuneration**
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
• Multiple Part time and Full‑time positions are available!

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).

*Junior rates apply for those under 20 years of age.